Apple Danbury Fair Mall Reviews Summary

Customer Service

Pros:

• "The employee Jason is an amazing person with great customer service and I wish all employees everywhere could be as nice and helpful as he was."
• "I recommend upgrading devices here especially with the group that was working last Friday evening."
• "The store manager and genius leads were all very polite and helpful during a very frustrating time."
• "Wilson was patient as can be, really friendly to my son driving him crazy. And he also got our problems fixed."
• "I was helped by a man named John at the genius bar. He was so helpful in restoring my computer."
• "The staff that helped me was very helpful, friendly and did all that was needed in the trade-in process within 30 minutes."
• "All of the staff members I interacted with were friendly and easy-going, well-trained and courteous."

Cons:

• "They sent them out and when they came back 4 different employees PROMISED that they were fixed. They were not."
• "The manager at the danbury store I felt was prejudice against my non english wife and had no patience to explain to her, in the end the manager refused to repair her phone."
• "Horrible! I just wanted to know pricing if I purchased the new iPhone through Verizon’s trade in deal and the guy forced me to walk through the majority of signing up for everything."
• "If I could put negative stars I would. So rude, treated me like I was stupid!!!"
• "Please go somewhere else!!! Horrible people liers! Wait and wait and get it wrong...."
• "very unhappy with this store. went in with a broken screen and they broke the phone."
• "I actually canceled my order I will never go there again. Just bad bad bad for business."

Store Experience

Pros:

• "Big, beautiful, clean new store with the full range of Apple products to test out, and their on-site repair center is impressive."
• "The store offers excellent courses in how to use a number of Apple products and the number of students is very small so you get to ask a lot of questions."
• "One of my favorite malls in the state! I have fond and nostalgic memories of Danbury mall."
• "Danbury Fair Mall is a great mall that has a large variety of stores for everything & everybody!"
• "Apple at Danbury Fair offers a sleek tech haven with a wide range of innovative products."
• "The hands-on experience allows customers to explore the latest gadgets."
• "A great place inside where you can find all kinds of objects, from technology And clothing, a great variety of food too."

Cons:

• "I just drove a half an hour to get to the Danbury Mall to see the new iPhone, and they are appointment only."
• "It seems hard to get a deal after seeing the other reviews."
• "But be prepared for the possibility of certain problems not being addressed efficiently."
• "This store is so confusing is doesn’t make sense. The staff help kinda."
• "It's a complete mess... after 45 minutes; I left without buying it there and went to a third party."
• "It’s a very poorly ran and poor management."
• "Treated us like cattle when we walked it."

Technical Support and Repairs

Pros:

• "After that they promptly ran some diagnostics and processed a replacement for me."
• "I myself got a discount from one of the nicer employees, along with two other nice experiences."
• "The staff transferred the information and placed a screen protector with little to no wait."
• "They'd not properly connected one of the ribbon cables, and the RAM was not fully seated. It took me minutes to find their problem and remedy it."
• "I was in and out with my phone all set up!"
• "Although there was a line, the associates greeted everyone to see why they were visiting the store and ushered them in the right direction to get assistance."
• "Everything fixed perfectly in less than five minutes without opening the case. Laptop is like new again."

Cons:

• "Given my line of work, I'm likely going to lose several jobs due to this."
• "The automated phone system was absolutely no help."
• "After picking it up, the laptop no longer booted. It was missing screws, and wouldn't boot. All it did was beep three times, non-stop."
• "Primarily had a battery replaced and within 2 weeks phone gave me the temperature message and shut it down, apple did not honor the warranty."
• "When the restore was performed on my phone, all of my photos and videos were missing."
• "The only downside was that they didn't have the adapters for USB-C to Thunderbolt."
• "For my future phone purchases I might switch to Samsung because at least the customer service representatives there have proper training."