Appliance Repair Group Inc. Reviews Summary

Communication and Professionalism

Pros:

• "Great communication and prompt service."
• "He called me ahead of time to let me know he was on the way, he showed up on time, fixed the oven issues and sent me pictures to confirm."
• "Russell was on time. Pleasant and immediately went to work."
• "Called the company up Friday night because our Viking Fridge stop working and Saturday morning @ 9am he was at my door."
• "I reached out via Yelp about my broken fridge that needed immediate attention since Easter was just days away. Sal got back to me within 15 minutes."
• "Alex arrived within the timeframe that was indicated when I first called."
• "Russell is a nice guy and professional. Called me 20min prior to appointment and arrived on time."

Cons:

• "Russell was about 30 minutes late, but from what I've seen elsewhere that's not bad."
• "He’s a busy guy so we had to wait a few days."

Technical Expertise and Efficiency

Pros:

• "Russell efficiently identified the problem and solved it in good time."
• "Alex went above and beyond to replace a broken part after a fridge leak in my sub zero."
• "Russell quickly diagnosed the problems with our freezer, replaced the necessary parts and had our freezer working again in short order."
• "Identified the issue quickly and resolved. Fortunately without need for new parts so all solved in one trip."
• "Alex arrived right on time, quickly diagnosed the problem, and fixed it with parts he had on hand."
• "Russell did an excellent job. He was very professional, very clear to communicate what it will cost before he started repairs and made sure he left the space clean after he left."
• "Russell the technician was top notch. He knew exactly what to do and fixed the freezers on 2 fridges."

Cons:

• "Russell, the technician explored all options to repair my 26-year old dishwasher. He made excellent recommendations but unfortunately Miele no longer made the one part we needed for the repair."
• "Russell informed me that I will need a new refrigerator, because my unit was over ten years old."

Customer Service and Satisfaction

Pros:

• "Best of all my refrigerator is fixed and now I know who to call if other appliances in my apartment have any trouble."
• "I highly recommend Alex and Max to all U-Line owners out there."
• "He is kind, efficient and skilled in resolving the problems, and also he kept the working environment clean and took all the trash out with him at the end."
• "The repairman was honest, humble, efficient, and professional!"
• "They took my credit card on the spot, and gave me a 90 days warranty on the job."
• "Very kind and professional. The technician had great customer service and definitely knew what he was doing."
• "Russell was friendly, honest, hard working and lovely to deal with."

Cons:

• "A little on the pricier side but would recommend."
• "Due to issues with our kitchen he wasn’t able to fix it right away, but he didn’t charge us for the consultation."