Veterinary Emergency Group Reviews Summary

Staff and Service

Pros:

• "Everyone on staff was kind, compassionate and efficient."
• "The Vets and Vet Techs explained everything to us every step of the way."
• "They treated Luna as their own."
• "Everyone we interacted with was very kind and patient and gentle to both our pet and her anxious owners."
• "Dr. Jacobson and all the other staff are just amazing and so understanding."
• "The entire staff made our experience amazing. They took all of their time and expertise on my four-legged baby and he is alive and healthy."
• "The staff—from the doctors to the technicians and reception—were so knowledgeable and empathetic."

Cons:

• "I was so angered and hurt to get the news that we should consider putting our dog down to sleep."
• "HORRIBLE!! Go here if you want your pet to die."
• "I realized this place was nothing but a scam and if I am going to spend that much money I rather do it in an establishment who genuinely cares for you and your pet."
• "The phone system was difficult. I would be transferred to a 'doctor' only to be sent to voicemail."
• "The only thing they did was put him to sleep because they wanted me to pay 10,000 dollars to fix his blood clot."
• "They were very unprofessional, they could see that we were very distraught from our dog being sick and they placed us in the middle of the whole staff room where everyone was laughing while we were suffering."
• "The male nurse who came up to me and spoke to me was very cold and seemed to not care at all."

Facility and Accessibility

Pros:

• "Although vet visits are never cheap per say, this place is by far THE MOST AFFORDABLE I have experienced for quality of work they display."
• "They are open 24/7, extremely clean, they have private rooms for you to sit with your pet the whole visit."
• "They have a comfortable set of waiting areas for humans and pets, as well as snacks and drinks."
• "The office was clean and festive."
• "The facility is all super clean, they even had a coffee cart with tea and treats as well which is nice cause there’s usually a lot of waiting at these kind of places."
• "The facility is very clean and well laid-out."
• "The space is very clean and well managed."

Cons:

• "Street parking is hard to find but that’s how it is in the city."
• "There were no rooms where I can be in with my dog as I waited with my dog to have privacy."
• "The only downside i can say is, they don’t have any close location to where we live (Queens/Rego Park)."
• "She 'accidentally' charged me under the category miscellaneous over $2000."
• "Then had the nerve to keep asking me for money to pay for cremation out the door when I was trying to leave."
• "The evaluation was $225 (which I could’ve expected) but was basically just to take his vitals and say that they can’t know anything off that- fair but an insane price for so little."
• "The receptionist was very rude over the phone."

Communication and Care

Pros:

• "They communicated with me before performing procedures, went out of their way to make me and my cat comfortable."
• "Dr Madill even sent a text first thing this morning to check in on Arlo, who is already showing signs of improvement!"
• "The communication with my standard vet was swift."
• "They’re very responsive via call and email."
• "They were all such great communicators at all times, and very caring and warm."
• "They addressed all of my concerns, were caring and showed compassion for what my dog was going through."
• "They were compassionate, efficient and communicated very clearly."

Cons:

• "The financial guidance was the last thing they cared about and ignored us when we asked for assistance."
• "Veg was supposed to send my primary vet the paperwork from the emergency room visit and just never did."
• "He never comes. I went back, he said 3 minutes. Another 30 go by and it’s not like he was actively helping other pets."
• "And as many other reviews said; this was ALL about the money."
• "Go to this place if you want your pet to die."
• "Everyone was rude and disrespectful and I am very disappointed with the service here."
• "This place is non empathetic and needs to train their staff better."