BluePearl Pet Hospital Reviews Summary

Staff and Service

Pros:

• "Every staff member I was in contact with was phenomenal."
• "The whole staff kept me informed while she was in their care, sent me photos, and checked in on Gigi post-op as she was recovering at home."
• "Everyone from the specialist doctors to the janitors truly care about your pet."
• "The receptionists were not only compassionate but incredibly helpful."
• "Dr. Chapman gave a very detailed follow up after the procedure."
• "The comfort they provided immediately for my pup was unmatched to the emergency hospitals he was at before we found BluePearl."
• "Dr. Edelson took the time to explain his findings in great detail, and we felt like he really cares."

Cons:

• "I came here for an emergency and all they care about is money, money money there’s no type of integrity being shown or care for my animal."
• "The worst possible veterinary hospital I have been to... pay another $500 all because they forgot to put the DEA number on the prescription and refused to give it to the pharmacy over the phone."
• "Instead they fed me hope, jacked up my prices and performed no not 1 but 2 unnecessary surgeries under sedation after a 3 night stay and 1 cardiac arrest."
• "He was left alone in a room, no other tests for 3 1/2 hrs. I has to ask for his status."
• "Seriously!? An hour before I was told that a doctor is examining the dog and now it turns out that one hasn't even been assigned!"
• "They knew he was dehydrated but didn't administer hydration until 5 hrs later."
• "They took him back and sat him in a cage for a hour and half without seeing him! Actively seizing and gave no treatment."

Facility and Comfort

Pros:

• "The waiting room was very comfortable and we were able to watch the eagles game."
• "The space itself is so clean and large."
• "Blue Pearl in Levittown is one of the nicest I’ve ever been too."
• "The waiting area is comfortable."
• "The staff there immediately assisted me and were very kind and empathetic."
• "The staff was friendly and kind."
• "We were greeted warmly."

Cons:

• "This place is the absolute worst!"
• "The vet hospital is grossly overpriced and the customer service is extremely poor."
• "Absolutely horrible attitude to their customers."
• "Two hours of waiting and no updates, no one approached, no one says anything."
• "5 or 6 hours without an update is obscene, and I'm an idiot for having waited that long without speaking up."
• "Don’t know if the doc was annoyed, but as soon as my cat was put into my arms (off the operating table) the nurse swooped in to give him the injection without asking me if I’m ready."
• "After making me wait for over an hr in room for you just to tell me you can't help because you were too busy."

Communication and Care

Pros:

• "Every step was explained, and we were encouraged to ask questions."
• "They were also very clear on the pricing for what to expect walking in the door on the day of the appointment."
• "You always responded quickly to all my questions and gave your recommendations."
• "I was kept up to date on her progress and they sent me pics of her sweet little face, in her cage."
• "The cardiologist and assistant not only put my dog at ease, but my husband and I too!!"
• "Dr. Chapman has fantastic bedside manner."
• "The Neurologist was really nice and spent at least 30 minutes explaining every possible etiology and intervention and answered all my questions."

Cons:

• "I was told that sympathy cards (plural) were all mailed out yesterday. I thought that was a cold remark and the person on the phone was cold."
• "This story is not something that would add a positive spin to her professional resume."
• "Why would Dr. Brodkin ever recommended CT if she knew beforehand that Caesar would likely die on the table."
• "We just wished Dr. Brodkin could have been forthcoming about the reality of Ceasar’s situation."
• "The payment that was being requested was $500 MORE than what the dr told us."
• "About a week or so before the appointment someone from Blue Pearl called me to cancel!!!"
• "They did nothing for me gave me prescription that I could not get filled by any pharmacy and told me to come back with my dog driving 45 minutes waiting five hours just to see another doctor to get a new prescription and pay another $500."

Recommendations and Satisfaction

Pros:

• "I highly recommend Blue Pearl Levittown!"
• "I wouldn’t hesitate to recommend bluepearl."
• "They saved my girl! Highly recommend!"
• "I would absolutely recommend them, especially with Dr. Chapman for internal medicine."
• "I’d highly recommend BluePearl to anyone who needs skilled, competent and compassionate vets for their cherished pets!!"
• "I highly recommend this veterinary hospital."
• "I highly recommend Dr. Chapman and BluePearl."

Cons:

• "Go elsewhere for your Hyper T cats. save the heartache of seeing your cat decline because you are following their medical advice."
• "If I could give the 3 zeros I would... DO NOT TAKE YOUR PET HERE. TAKE THE EXTRA TIME TO GO TO UNIVERSITY OF PENN."
• "I wish we had a better experience at BluePearl."
• "You guys are ridiculous! If I could give you no stars I would!"
• "I used to like this place but my cat was euthanized a little too quickly."
• "Now it is being 'established' that it had been communicated to me that my cat would need FULL blood work and xrays etc. to be allowed to receive a second shot of iodine for the low cost of $900 + bloodwork and retesting."
• "So, I paid for an appointment with Dr. Bossbaly that never happened. If you use this vet hospital, you know that prices are quite expensive. They should be ashamed of themselves!"