Address: 1 American Dream Wy, East Rutherford, NJ 07073, USA
Phone: +19738646600
Rating: 4.3
based on 451 reviews.
Customer Service
Pros:
"Really the kindest staff - probably right up there with the kindness of the Disney staff."
"Staff was super friendly especially the boot fitting area."
"Staff was exceptionally friendly and helpful, love the way all the gear is provided."
"The staff are SUPER friendly and engaging."
"All the staff helped inside whenever we asked a question etc…. They all really looked like they enjoyed their jobs and were very friendly and knowledgeable!"
"The staff went above and beyond to make my child’s first experience sledding 'the best day ever' as she called it."
"Staff is very helpful and make sure your experience is A1."
Cons:
"Their online custom support is pretty impatient and everyone gives different answers about equipment rental."
"Staff is friendly but not worth the poor management."
"It seemed like every employee we came across wasn't trained well enough to handle parts of their job."
"The employees on the slope were nasty and did not help."
"The staff, mostly teenagers, didn't seem enthusiastic about their work."
"Customer service was only available through chat and email, not over the phone."
"Customer service in person was disgusting."
Facilities & Equipment
Pros:
"For an indoor slope, you can't beat it."
"This place is awesome! It’s skiing indoors and being able to do that during summer months is awesome."
"All lockers are sanitized after each use and they post a sign at each locker when it's clean."
"The facilities are clean with free lockers (un/lock with your wrist pass issued upon entrance)."
"The different parts of the slope are perfect for all skill levels, and it's groomed beautifully."
"The place is clean and super organized."
"The snow is always perfect and there’s never any wind."
Cons:
"The snow is really just slush."
"The beginner slope was tough to navigate as no sort of assistance was provided."
"Locker Rooms: The entrance area doubles as a changing room and has not been well designed to fit large crowds."
"Also a lot of equipment left laying around everywhere, almost tripped several times on skis left in the middle of walkways."
"The snow tubing section is a complete mess."
"The skis themselves were in terrible shape."
"The rental equipment provided was just awful, I was seriously worried about getting injured kind of bad."
Experience & Atmosphere
Pros:
"However, it was very cool and I don't know that anything like this exists anywhere else close.. or anywhere really."
"Big snow is a lot of fun and love coming with my friends and family throughout the summer when we can’t snowboard anywhere else!"
"The whole experience is unlike anything else on the east coast."
"This was some of the best man-made snow I've skied on."
"Such a cool experience so close to the city!"
"The atmosphere is amazing for being in a giant freezer."
"What an awesome time with family!"
Cons:
"The layout would be great if there weren’t so many people."
"The lines for the lift are extremely long, only came down the hill 5 times before the time was up."
"It’s not covid safe here when it’s super busy."
"The employees were disrespectful and unwilling to help guests as they prepared for what could’ve been a unique and fun experience."
"It’s a 20 min wait to get on the lift and there are people everywhere."
"Waiting 20/25 minutes to go down a 12 second slope is wild."
"Disappointing overall experience. Endured a lengthy 1-hour check-in, followed by an additional 2-hour wait to start skiing."
Management & Organization
Pros:
"I thought the organization was there and people moved thru the steps fine."
"Felt very organized getting to each station before hitting the slopes."
"The rental process was flawless."
Cons:
"Place is good, but management is quite a mess."
"The check in process needs review."
"They should put a big red banner on the website warning the minimum wait in line is 3 hours before you touch the snow."
"It took OVER 3 HOURS past our scheduled time to even get into the locker room (and we arrived early), 3.5 hours to get to the snow past scheduled time."
"This place is a disorganized mess run by teenagers."
"Words are insufficient to describe the lack of organization, lines, delay, and frustration."
"The place was horribly inefficient, they allowed way too many people in."
Pricing & Deals
Pros:
"Got a sweet deal - $50 for two hour lift tickets and equipment rental."
"Prices are very reasonable with the novelty factor at play."
"Kids go free with the purchase of an adult ticket, which was nice."
"Good place, decent snow, good pricing."
"Prices are reasonable when compared to what you would usually pay in the outdoor east cost ski/board resort."
Cons:
"Too expensive for a 2 hour lift ticket."
"The worst! Spent $200 on tubing ($40 pp) family got to go down about 4 times in an 1hour and 1/2."
"I was able to complete 3 runs in 2 hours, just not worth the price."
"I purchased 6 visits for over $250. and then received a special offer for 6 visits for $99."