Big SNOW American Dream Reviews Summary

Category: Ski resort

Address: 1 American Dream Wy, East Rutherford, NJ 07073, USA

Phone: +19738646600

Rating: 4.3
based on 451 reviews.

Customer Service

Pros:

  • "Really the kindest staff - probably right up there with the kindness of the Disney staff."
  • "Staff was super friendly especially the boot fitting area."
  • "Staff was exceptionally friendly and helpful, love the way all the gear is provided."
  • "The staff are SUPER friendly and engaging."
  • "All the staff helped inside whenever we asked a question etc…. They all really looked like they enjoyed their jobs and were very friendly and knowledgeable!"
  • "The staff went above and beyond to make my child’s first experience sledding 'the best day ever' as she called it."
  • "Staff is very helpful and make sure your experience is A1."

Cons:

  • "Their online custom support is pretty impatient and everyone gives different answers about equipment rental."
  • "Staff is friendly but not worth the poor management."
  • "It seemed like every employee we came across wasn't trained well enough to handle parts of their job."
  • "The employees on the slope were nasty and did not help."
  • "The staff, mostly teenagers, didn't seem enthusiastic about their work."
  • "Customer service was only available through chat and email, not over the phone."
  • "Customer service in person was disgusting."

Facilities & Equipment

Pros:

  • "For an indoor slope, you can't beat it."
  • "This place is awesome! It’s skiing indoors and being able to do that during summer months is awesome."
  • "All lockers are sanitized after each use and they post a sign at each locker when it's clean."
  • "The facilities are clean with free lockers (un/lock with your wrist pass issued upon entrance)."
  • "The different parts of the slope are perfect for all skill levels, and it's groomed beautifully."
  • "The place is clean and super organized."
  • "The snow is always perfect and there’s never any wind."

Cons:

  • "The snow is really just slush."
  • "The beginner slope was tough to navigate as no sort of assistance was provided."
  • "Locker Rooms: The entrance area doubles as a changing room and has not been well designed to fit large crowds."
  • "Also a lot of equipment left laying around everywhere, almost tripped several times on skis left in the middle of walkways."
  • "The snow tubing section is a complete mess."
  • "The skis themselves were in terrible shape."
  • "The rental equipment provided was just awful, I was seriously worried about getting injured kind of bad."

Experience & Atmosphere

Pros:

  • "However, it was very cool and I don't know that anything like this exists anywhere else close.. or anywhere really."
  • "Big snow is a lot of fun and love coming with my friends and family throughout the summer when we can’t snowboard anywhere else!"
  • "The whole experience is unlike anything else on the east coast."
  • "This was some of the best man-made snow I've skied on."
  • "Such a cool experience so close to the city!"
  • "The atmosphere is amazing for being in a giant freezer."
  • "What an awesome time with family!"

Cons:

  • "The layout would be great if there weren’t so many people."
  • "The lines for the lift are extremely long, only came down the hill 5 times before the time was up."
  • "It’s not covid safe here when it’s super busy."
  • "The employees were disrespectful and unwilling to help guests as they prepared for what could’ve been a unique and fun experience."
  • "It’s a 20 min wait to get on the lift and there are people everywhere."
  • "Waiting 20/25 minutes to go down a 12 second slope is wild."
  • "Disappointing overall experience. Endured a lengthy 1-hour check-in, followed by an additional 2-hour wait to start skiing."

Management & Organization

Pros:

  • "I thought the organization was there and people moved thru the steps fine."
  • "Felt very organized getting to each station before hitting the slopes."
  • "The rental process was flawless."

Cons:

  • "Place is good, but management is quite a mess."
  • "The check in process needs review."
  • "They should put a big red banner on the website warning the minimum wait in line is 3 hours before you touch the snow."
  • "It took OVER 3 HOURS past our scheduled time to even get into the locker room (and we arrived early), 3.5 hours to get to the snow past scheduled time."
  • "This place is a disorganized mess run by teenagers."
  • "Words are insufficient to describe the lack of organization, lines, delay, and frustration."
  • "The place was horribly inefficient, they allowed way too many people in."

Pricing & Deals

Pros:

  • "Got a sweet deal - $50 for two hour lift tickets and equipment rental."
  • "Prices are very reasonable with the novelty factor at play."
  • "Kids go free with the purchase of an adult ticket, which was nice."
  • "Good place, decent snow, good pricing."
  • "Prices are reasonable when compared to what you would usually pay in the outdoor east cost ski/board resort."

Cons:

  • "Too expensive for a 2 hour lift ticket."
  • "The worst! Spent $200 on tubing ($40 pp) family got to go down about 4 times in an 1hour and 1/2."
  • "I was able to complete 3 runs in 2 hours, just not worth the price."
  • "I purchased 6 visits for over $250. and then received a special offer for 6 visits for $99."

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