"Everyone was very empathetic and did an amazing job in communicating with us daily on their status (morning and evening)."
"The entire front desk staff was kind and efficient."
"Never felt rushed and always felt listened to."
"The staff at BluePearl are the best I have ever worked with."
"Nice clean place, took us in quite soon, lovely staff."
"James and Deysha were super welcoming."
"The woman at the front desk were extremely kind and welcoming."
Cons:
"The operator who was a lady, was rude, denigrating and then refused to share her name with me."
"Stay away if at all possible. Choices are limited overnight and during the weekend yes -- so only ever go if there truly is an emergency that cannot wait until your regular vet is open."
"Worst service I have experienced in NY."
"Worst place ever they only care about the MONEY they have no compassion."
"The doctor was absolutely unprofessional."
"0 communication, except to give me an estimate and tell me it was time to pay."
"Rude front desk staff, no interaction with the doctors even over the phone."
Cost & Billing
Pros:
"Luckily we invested in Figo insurance, and were able to cover what normally would have been impossible costs to stomach."
"They were great at explaining/breaking down costs for everything so I knew what I was getting into before getting charged and were exceptionally flexible with my situation."
"But it wasn't unaffordable."
"The price was reasonable too."
"Payment was very straight forward and broken down by the staff."
"They gave an itemize breakdown of the costs for the meds and possible interventions."
"The prices were similar to our vet at home."
Cons:
"Our bill for 3 nights stay was a touch under 7k."
"Charged $7000 for an overnight stay for a terminally ill dog."
"They charged us tens of thousands of dollars."
"This place is a rip off and will try to pull on your heart strings to get more money out of you when you don't need the treatment."
"Absurdly overpriced. Save yourself a ton of money and go elsewhere."
"Absurd prices."
"The bill will be four or easily five figures."
Professionalism & Expertise
Pros:
"Exceptional team of vet doctors that go above and beyond for the well being of your pet."
"Dr. Rosenbaum especially was amazing at working with our dog, and us."
"The doctors and nurses are very professional, evidence based and numbers driven."
"Dr. Britton is perhaps the most professional Veterinarian I have ever come across."
"Dr. Britton was about as caring, compassionate, informed, and intelligent a doctor as I've ever worked with, in any field of medicine."
"Dr. David is the absolute best vet I have ever met."
"Dr. Scott Ganus and the folks from BluePearl handled with the utmost professionalism and compassion."
Cons:
"The doctor was responsive on the telephone but then the notes according to our veterinarian were lacking information required to provide immediate followup care."
"Instead of sending over the scans, I was forced to have my injured dog go through another x-ray."
"Horrible experience with this place! My dog had something stuck in his stomach by eating things he shouldn't have, Phil Fico discharged him without doing necessary surgery."
"These people misdiagnosed mistreated our dog, almost killed him."
"The environment is nice but sometimes the doctors don’t tell you all the information you need to know."
"The oncologist didn't even properly read the X-rays."
"Did not like the doctor. He was condescending and rude."