BluePearl Pet Hospital Reviews Summary

Category: Emergency veterinarian service New York

Address: 1 W 15th St, New York, NY 10011, USA

Phone: +12129243311

Rating: 3.4
based on 119 reviews.

Customer Service

Pros:

  • "Everyone was very empathetic and did an amazing job in communicating with us daily on their status (morning and evening)."
  • "The entire front desk staff was kind and efficient."
  • "Never felt rushed and always felt listened to."
  • "The staff at BluePearl are the best I have ever worked with."
  • "Nice clean place, took us in quite soon, lovely staff."
  • "James and Deysha were super welcoming."
  • "The woman at the front desk were extremely kind and welcoming."

Cons:

  • "The operator who was a lady, was rude, denigrating and then refused to share her name with me."
  • "Stay away if at all possible. Choices are limited overnight and during the weekend yes -- so only ever go if there truly is an emergency that cannot wait until your regular vet is open."
  • "Worst service I have experienced in NY."
  • "Worst place ever they only care about the MONEY they have no compassion."
  • "The doctor was absolutely unprofessional."
  • "0 communication, except to give me an estimate and tell me it was time to pay."
  • "Rude front desk staff, no interaction with the doctors even over the phone."

Cost & Billing

Pros:

  • "Luckily we invested in Figo insurance, and were able to cover what normally would have been impossible costs to stomach."
  • "They were great at explaining/breaking down costs for everything so I knew what I was getting into before getting charged and were exceptionally flexible with my situation."
  • "But it wasn't unaffordable."
  • "The price was reasonable too."
  • "Payment was very straight forward and broken down by the staff."
  • "They gave an itemize breakdown of the costs for the meds and possible interventions."
  • "The prices were similar to our vet at home."

Cons:

  • "Our bill for 3 nights stay was a touch under 7k."
  • "Charged $7000 for an overnight stay for a terminally ill dog."
  • "They charged us tens of thousands of dollars."
  • "This place is a rip off and will try to pull on your heart strings to get more money out of you when you don't need the treatment."
  • "Absurdly overpriced. Save yourself a ton of money and go elsewhere."
  • "Absurd prices."
  • "The bill will be four or easily five figures."

Professionalism & Expertise

Pros:

  • "Exceptional team of vet doctors that go above and beyond for the well being of your pet."
  • "Dr. Rosenbaum especially was amazing at working with our dog, and us."
  • "The doctors and nurses are very professional, evidence based and numbers driven."
  • "Dr. Britton is perhaps the most professional Veterinarian I have ever come across."
  • "Dr. Britton was about as caring, compassionate, informed, and intelligent a doctor as I've ever worked with, in any field of medicine."
  • "Dr. David is the absolute best vet I have ever met."
  • "Dr. Scott Ganus and the folks from BluePearl handled with the utmost professionalism and compassion."

Cons:

  • "The doctor was responsive on the telephone but then the notes according to our veterinarian were lacking information required to provide immediate followup care."
  • "Instead of sending over the scans, I was forced to have my injured dog go through another x-ray."
  • "Horrible experience with this place! My dog had something stuck in his stomach by eating things he shouldn't have, Phil Fico discharged him without doing necessary surgery."
  • "These people misdiagnosed mistreated our dog, almost killed him."
  • "The environment is nice but sometimes the doctors don’t tell you all the information you need to know."
  • "The oncologist didn't even properly read the X-rays."
  • "Did not like the doctor. He was condescending and rude."

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