"The staff displayed genuine compassion and sensitivity throughout the entire process, understanding the emotional toll of saying goodbye to a cherished pet."
"The staff demonstrated professionalism and expertise while discussing treatment options and providing guidance with empathy and understanding."
"Dr. Lee helped me get him through the 40 minute ride to the cardiologist & even followed up to make sure I had the help I needed."
"Every single doctor, tech, and front desk person has been incredibly helpful every time I’ve taken my cat Salem here."
"They were all absolutely outstanding, transparent, and compassionate and for once, we felt comfortable and confident with their care for Boog."
"The staff went above and beyond to accommodate my needs and make the experience as comfortable as possible."
"The rest of the employees of the clinic were also extremely friendly, welcoming, and helpful."
Cons:
"She replied me with a very rude attitude that I can’t speak those to her because she’s not the doctor."
"I feel I’m humiliated, harassed, disrespected by this reception from VEG Hoboken."
"The only thing I got was a doctor who gave me no diagnosis, spend 2 minutes actually examining my dog, cold, and clearly not someone who loves animals."
"However, the care we received from Dr. Shanna Fong that night was uncaring, cold-hearted, and unfriendly."
"Upon arrival, I was met with a lack of professionalism and empathy from both the doctors and the team."
"The vet tech assisting her did not wear ANY gloves or a mask while touching the open wound."
"Our dog was whining while waiting and Dr. Vega had the audacity to mock his exact whine."
Facility and Cleanliness
Pros:
"The clinic's facilities were clean and well-maintained, creating a peaceful environment for both pets and their owners."
"SO CLEAN YO! The bathroom so super clean."
"The place is comfortable and soothing."
"The exam room is comfy with a couch, snacks for the animals AND the staff sits and kneels on the floor to take care of the animals."
Cons:
"However, I noticed that the sanitary conditions are poor."
Cost and Value
Pros:
"All in all, Dora's treatment with you was close to $1100. Which is very high, but the care she received was excellent."
"I was able to use their angel fund and because of this my angel boy is still here."
"The prices are truly comparable (a smidge higher because of the 'emergency' aspect) but as I stated, it was worth it to get my baby seen ASAP."
"Prices are very affordable compared to other hospitals!! after all, we make a commitment to our pets!"
Cons:
"30 minutes later, that bandaid which costs $60, plus 3hrs of waiting time, fell off by itself."
"Giving it 4 stars because the prices broke my heart but I must admit anywhere you go, especially if you don’t have pet insurance. It will be pricey."
"I received about a $3,800 estimate for 24-hour care."
"The only issue I had is pricing. I had a $65 bill for a follow up visit."
"But giving my cat Convenia and Cerenia was a lethal mix. He didn't survive that."
"That being said, this place is VERY expensive."
"One visit here at Veterinary Emergency Group ran a hefty sum and to be quite frank, I wouldn't recommend this location at all."
Professionalism and Care
Pros:
"They helped me with the decision, and assured me it was the right one."
"I can’t say enough about how professional and caring their staff is!"
"They are knowledgeable, and humane and very very professional, please don’t let the youth of this wonderful doctors and technicians fool you."
"The vets and techs are so compassionate and knowledgeable."
"They all took their time explaining everything to me, gave me a room to sit with my dog when it was available and answered every single one of my questions no matter how many I asked."
"The entire team at VEG, from the front desk staff to the compassionate nurses and the outstanding doctors (especially Dr. Tusa) had an unparalleled level of care both towards our dog and us."
"I am grateful for the compassionate care and support provided here."
Cons:
"I had waited about two hours before coming in and still had not received a phone call from Dr. Roura in regards to my pet and what next steps were."
"The doctors failed to provide clear explanations about the diagnosis, prognosis, and available treatment options."
"Then, the nurse that had to clip his hair on his paw nicked my dog’s paw and he had started to bleed even though he was NOT bleeding prior to getting to VEG."
"I feel that the attending physician did not give the quality care my fury baby needed."
"The entire appointment revolved around the cost of procedures with no clarity if they were needed or not and zero compassion for my actual dog that was uncomfortable and sick."
"I believe the Dr’s that had seen my pet dropped the ball on his care."
"What was particularly upsetting was the focus on financial matters before addressing the urgent medical needs of my kitten."