The Home Depot Reviews Summary

Customer Service

Pros:

• "Employee told me which brands were best and helped me find exactly what I wanted."
• "I just wanted to give a shout out to Renee at the People's Plaza in Newark DE she is one of the best customer service staffer in that store."
• "Customer service is great. Great atmosphere, clean and organized."
• "Love this place! I was looking for a refrigerator and was hoping they had one on the floor. The lady that approached me was knowledgeable and kind."
• "John in Plumbing is the man! Helped me troubleshoot what parts I had and what parts I needed."
• "The Cashier in Lumber and Stan, the Associate working in lumber are awesome."
• "Home Depot was clean, the staff was very friendly and helpful, and they were able to help me quickly and accurately."

Cons:

• "Horrible service. Does not deliver curbside timely."
• "Don't go to this store. There was one guy working the floor out of 25 aisles."
• "Last time I waited 25 minutes for curbside pickup. Today I waited 1 hour, and spent 15 minutes on hold on the phone."
• "Sangia has to be the most incompetent of the bunch."
• "The cashier said she was trying to get three other people to bring my boxes and they never did."
• "This Home Depot use to be my favorite and would shop there quite frequently. However, one of women In customer service was rude -almost hostile."
• "Then there was the rudest and the most OBNOXIOUS man, named Ray."

Store Condition

Pros:

• "Store was very clean and seemed to be running smoothly."
• "Very neat clean store, stocked well."
• "Moreover, the store's cleanliness and organization were commendable."
• "Store is always clean and pretty well stocked."
• "Staff is friendly and helpful and store is kept clean."

Cons:

• "I shop a lot of different Home Depot and Lowes stores and the Home Depot in Glasgow, DE is by far the most cluttered, dirty, and poorly run I have ever experienced."
• "It's hard to find someone the has any knowledge there. The place is dirty and some displays are falling apart."
• "This store gave me the worst shopping experience."
• "They even offered to help me out to the car because I was carrying paint, was carrying one kiddo and had another in tow."
• "Decent store, horrible customer service."

Pricing and Stock

Pros:

• "Love going to this Home Depote!! Always has the best deals and prices! Customer service people are always willing to help no matter how many people it takes to find what I need...they always do it with a smile😊"
• "Thank you to this home depot was the only one open till 10:00 p.m. I needed a circuit breaker which they had after calling 3 other home depot's there were only open till 9."
• "The Glasgow home depot is a far better supply store and materials on hand in stock."

Cons:

• "Employees are always friendly. Update****the company should update their stock online. Drove to check out the riding lawn mowers they showed in stock. Waste of time did not have half of the listed items in stock."
• "They did not honor a 70% off deal however which made me question their business model."
• "Wanted to buy 25’ 14/2 wire they now keep it lock behind a cage."
• "This home depot has excellent inventory and of the home depot stores I usually visit is one of the few which online inventory usually matches reality."
• "Do not, I repeat, DO NOT buy appliances from any Home Depot. Their policies are not clear about warranty support and exchange/replacement."