Chipotle Mexican Grill Reviews Summary

Service and Efficiency

Pros:

• "One of the best and healthy options to eat when you are in the mall."
• "The workers move rather quickly in fulfilling your order."
• "The line to get food is reasonably short and the staff is friendly."
• "Food is always good here. I always order online and they give me a time to come in."
• "The staff is Friendly and fast and works the line quickly."
• "Always packed, long lines but it moves fast."
• "Food is tasty and staff is friendly."

Cons:

• "The wait time was very long even though there was not many people in line."
• "Only gave it 2 stars for the food. The wait was terrible 45mins 2 customers a limit customer service very rude throwing food on the platter."
• "They never pick up the phone at the location. I’ve ordered from here numerous times and there’s always a problem."
• "I just can’t get the way they are making you (the costumers) to order online and wait for your orders outside of the restaurant 30 minutes past your order time."
• "Google hours need to be adjusted. People come here at 10:45am thinking the establishment is open, only to be told by the employees that they aren't ready and don’t open until 11am."
• "This place has online ordering but it's not prepared on time. The pick up time you choose on app has no value."
• "Pick up service is the worse of all chipotles."

Food Quality

Pros:

• "Omg!! The food was so delicious 😋 my hubby and I had the burrito bowl with half chicken and half steak."
• "Food was great beside them having us waiting outside for a hour because they was short of staff and they was trying to have their food together before they open doors."
• "As far as Chipotle food goes, it's always delicious."
• "I love their tomato salad, makes the wrap very fresh and not too heavy at all."
• "And the food was great too 😊"
• "5 stars all day to the staff. And the food was great too 😊"
• "The food is always good."

Cons:

• "This is the worst chipotle. they filled out my dish with rice, barely any chicken nothing was fresh paid for guacamole didn’t get it."
• "Worst chipotle experience to date, the food on the hot table was cold, had to change our plan on eating it there and went next door to the hotel we were staying at to heat it up before eating it."
• "The food was alright I got a burrito and the steak felt like I was chewing on a shoe."
• "Food is good but sometimes they add to much salt, last time I ordered guacamole on my bowl for take out and when I got home there was no guacamole but I was charged."
• "After speaking with him he sampled the rice from another preprepped container and also had another staff member try it--they both confirmed that it was raw."
• "Stay away unless you want food poisoning. My daughter and I were throwing up violently and had diarrhea the next morning."
• "A BUG WAS IN MY FOOD & I’M PRETTY SURE I ATE MORE THAN ONE!"

Cleanliness and Organization

Pros:

• "This chipotle has the best dining room ever. The dining room is always clean when I go there."
• "More than enough parking is available around the back."
• "There are tables and seats for dining indoors and outdoors."
• "Not by choice, I returned to this location and was surprised it seemed much better managed, cleaner and more attentive staff."

Cons:

• "The place is also very dirty."
• "The counter was filled with rice and all kinds of smudged food. Floor was dirty and sticky."
• "But while I waited online I realized that this location was definitely the messiest Chipotle restaurant that I've ever been to."
• "Very disorganized, dirty restaurant, utensils either not there or in the wrong slots."
• "The place was a tad bit dirty. No napkins at the napkin dispensary, limited seating if it's more than 2 people."
• "Everything reeks of grime and dust. The restaurant was upside down trash everywhere."
• "I find this location to be very filty, counters are dirty, workers hair not covered, glass barrier where food is kept is nasty soda machine nasty."

Customer Service

Pros:

• "I can’t say enough positive things about the staff there. They are courteous, hard working, polite, efficient and excellent brand ambassadors for Chipotle."
• "Best chipotle in Westchester! Friendly staff, quick & professional. Fantastic manager!"
• "The only saving grace is the woman who hands you your online order."

Cons:

• "Extremely rude and abusive staff."
• "Only giving this one star because i can't give it zero. This chipotle has the worst manager ever."
• "Nasty attitude, also loud music playing they can't even hear the customers ordering their food."
• "Servers also seemed incredibly lazy."
• "Carlos was the manager on this day and apparently he’s not overseeing the process of cleaning the food properly."
• "The staff are mean and not professional. They yell at the customers."
• "The absolute worst eatery in Cross County Mall. The workers are waiting extremely rude."