"We had such a great experience in the Matamoros, PA store today (Saturday, June 6th)."
"The store manager was so kind and helpful. The associates were amazing."
"This store has the friendliest, most helpful staff I have engaged in forever."
"Staff was very knowledgeable and helpful. They knew where everything was and walked me to the product that I was looking for."
"Always perfect at Matamoras Store! Employees always friendly & helpful!"
"Lowe's in matamoras is a pleasure to shop in the people are friendly cashiers are quick and people in the different departments are so friendly and willing to help out!"
"A gentleman named Phil helped us find everything we needed! And, he had some great ideas to help us improve our project!"
Cons:
"Terrible customer service. No one available in the plumbing department, waited over 20 minutes before any employee was available."
"Takes other customers in front of you at customer service desk even after you were waiting first / online order was different product had me waiting for almost an hour."
"I couldn't get help loading it onto a hand truck INSIDE the store, despite the elderly cashier calling for assistance 3 times."
"Honestly the worst Lowe’s every if you need something outta the case get a chair you be there for hours as employees just walk by you."
"Pathetic, you have to go on a search for help, & when you finally get someone they don't always know what they’re talking about."
"I was frustrated to learn that my wife was told no one available to help her load a few boards into our vehicle."
"I needed help finding a showerhead but could find nobody to assist me."
Product Availability and Pricing
Pros:
"I love Lowes for most of my home needs. They are conveniently located near me and usually have what I need."
"At least the store has a good selection."
"This lowes is a very large store with plenty of parking and is fully stocked."
"They always have what I'm looking for. They have a wonderful selection of home appliances and tools, home outdoor furniture etc."
"They have a good supply of materials. Everything we needed for our project was in stock."
"Lowe's impressive inventory covers every conceivable aspect of home improvement."
"They are the only home improvement store in the area that stocks appliances and outdoor equipment in large quantities."
Cons:
"Every time I go in this store after shopping online deciding what I want to purchase going to the store purchase it in person the items are never available even though online it says the quantity that's available never online and all they have to say is sorry we can order it for you."
"Where do I start, building a deck so I went there to order the trex decking, they overcharged me."
"Ordered 10 packs of foam insulation. They delivered it in pieces throughout the day which was very confusing when the first delivery driver only dropped off 2."
"It's a serious issue that online orders that we're picked cannot be unpicked."
"They had me on backorder for months and when my door came in the installer called me and said it was cracked and he would not instal it."
"I eventually received all 10 boxes, but after opening them, I found 2 were of a different item!"
"Mike Russo (the manager) went above and beyond and upgraded us to a Dewalt saw because the backordered saw was a Christmas gift and the communications on Lows end was unsatisfactory."
Store Experience
Pros:
"I wish I can live in this store. You walk in and you're greeted by the perfect medley of fresh wood, potting soil and 'new appliance smell'."
"So I got a $549 saw for $200. I am very pleased with how they rectified the situation!"
"There is an employee here named Mike M. He mostly works in the back but I caught him while he was walking through the store. He was such a gentleman and he went above and beyond to help."
"Clean and organized Lowes and very helpful staff at this location."
"Great experience today! Huge thank you to the Wonderful worker in Appliance that helped us."
"Place was great and clean. Helped me find my fridge I wanted for when I traveled back home and some paint ideas."
"The store was very clean employees were so helpful..in outside garden phil.n kayla.were very helpful to me they found me the items I needed."
Cons:
"This is by far the worst place to shop for home improvement."
"Its Lowes, what can be said? Poor to fair lumber. Some other stuff. Its convenient but its not a hardware store and its not a lumber yard."
"This place is just falling apart, customer service just sucks now."
"It's like any other lowes you can't ever find someone who knows where things are and can help you if you have questions regarding the product."
"Especially no help in lumber and the guys wearing the safety vest ignored me when I was asking a question."
"Tami, who was in the paint dept today 3/10, was unwelcoming and downright rude."
"Somewhat newer Loews with very large parking... always gets your internet order right the first time."