"The staff was very friendly & loaded it in my vehicle."
"This particular store saved my life since I was unable to purchase a 40 gallon gas hot water heater at home depot anywhere in my vicinity or any of the surrounding areas due to the storm, appreciate chu guys much, thank you Jesus, thank you lord, Charlie Watts."
"Every associate, I asked for help was friendly and courteous!"
"Staff is always much friendlier and more helpful/pro-active."
"Ravi and his men made an initial frustrating experience into a 5 star transaction."
"Great store. What I love most is the customer service."
"The employees are always willing to assist."
Cons:
"This unacceptable behavior, especially towards someone clearly struggling with self-checkout technology, highlights a severe lack of empathy and professionalism."
"Extremely disappointed with this store and their management team."
"Had to go to the customer service and paint departments and never had to deal with such nasty and cold employees."
"I asked for help and an associate said 'ill be back, i promise' and the associate never came back."
"Worse customer service and curbside pick up of any store we have shopped at since Covid."
"Customer service personnel and the manager were unprofessional and unreasonable."
"The service at this store is absolutely disgusting. No one wants to help."
Shopping Experience
Pros:
"Got a nice tool cabinet here at a good price."
"Clean and friendly. Long lines move quickly and it seems to only be self check out but that's alright."
"An average home depot, disorganised as always.. However most of the people working there are pretty nice and try to help.. i know they are understaffed, and they still try their best ti assist everyone."
"This is NOT the same Home Depot Im used to going to. Usually couldn't get help if I asked. But today was different."
"This is a great Home Depot conveniently located adjacent to a Target and a BJ's wholesale club."
"The home depot is the home depot. If you have been to one, the rest are slightly above or below."
"On the bright side, this Home Depot has a self-checkout, which I always find to be fun to use."
Cons:
"I only shop here after 8pm on weeknights as this place is a zoo on the weekends."
"I'll go to Lowe's from now on where the service is far better, the prices are better and the cashier doesn't accuse me of shoplifting."
"We will never purchased any large purchases (including our upcoming kitchen and bathroom upgrades) due to the horrible quality of service and Home Depot not backing up the items they sell."
"When I presented the cashier with my military ID for the usual 10% discount the cashier said that it was already discounted."
"Consistantly have to find a clear isle to walk down as most of the time they have pallets of merchantdise blocking both the isle and merchantdise behind them."
"Poor customer service! Walked in the store looking for an item. One associate sent me to the back, another associate sent me to the front, another associate sent me back again."
"I think I will avoid this Home Depot for sure and start ordering from Amazon instead."
Product and Pricing
Pros:
"Grace in the Appliances department was more than a delight! So helpful and knew so much and what works best for us!!!"
"Always have a good experience at the Home Depot."
"The items I need are usually on the shelf."
"Prices are pretty good too!"
"Good knowledgeable workers that are always willing to help or point in you in the right direction."
"The Best Home Depot I ever shopped. In the plumbing section. Everything is in its proper place."
"The last time I went, the flooring manager even gave me a discount on tiles and mortar due to damaged packaging."
Cons:
"I DO NOT UNDERSTAND how brand new refrigerator out of the box could possibly have these defects?"
"Expensive sliders were supposed to show up on a wed came Monday no call left in street in front of house that is just poor everything watch out with this place."
"I was simply being asked to be compensated for a product that is clearly faulty."
"We ordered 17 windows... They had originally lost our shipment and didn’t know what truck it was on and where the truck was."
"Home depot has really fallen way behind Lowes in pricing and quality."
"Supplies limited, prices have risen on nails and wood three fold."
"Went in to try and purchase a freezer. We asked an associate if they had any in stock, she huffed and walked away agitated as she was saying 'we have NO freezers no upright and no chest.'"