The Home Depot Reviews Summary

Customer Service

Pros:

• "We love this Home Depot. The staff is incredibly knowledgeable and personable."
• "This is the best customer service I’ve ever had with Home Depot."
• "Most employees are very helpful and willing to help."
• "Thankfully someone named Leon helped me out and even made me a deal on a scrap piece of wood."
• "Everyone was patient and friendly."
• "From the moment I walked in, I was greeted by friendly staff who were eager to assist me with anything I needed."
• "The staff member in the paint and light sections was incredibly knowledgeable about the products and helped me find exactly what I needed."

Cons:

• "Absolutely terrible experience with delivery of our newly purchased washer and dryer."
• "They seem short on staff and the employees that are available barely have a clue about anything."
• "Everyone was rude. Customer service rolled her eyes at me."
• "Absolutely the worst customer service ever!"
• "Very unprofessional."
• "These guys are soooo rude and unpolite."
• "Least helpful staff I've ever encountered in any retail environment."

Store Layout & Inventory

Pros:

• "This is a large Home Depot warehouse style store stocked with all the items you can find in a typical Home Depot."
• "Store was clean and organized."
• "The store is very organized and staff was very helpful."
• "The plants in the garden department were plentiful & seemed to be in excellent condition."
• "This store is well organized, well stocked and clean."

Cons:

• "Inventory an also be sparse compared to other Home Depots, which makes things even more frustrating."
• "The layout of the store is a bit confusing."
• "Very cramped Home Depot with a high volume of customers during almost all hours."
• "More and more goods are getting locked up in the store."
• "Doesn't stock anything common needed for a typical home owner's needs."

Online & Delivery Services

Pros:

• "If they don't have it in store I've ordered it online and picked up at the store, which is convenient."
• "Earlier this week I had orders ready for me within 1h and kerbside delivery to vehicle which was excellent."
• "I was able to return stuff without receipt."

Cons:

• "They said the driver couldn’t find the house so he just went back to the store, and they canceled the entire order."
• "Canceling the existing online order did not go well however."
• "Nightmare customer experience with delivery of a fire rated door from this store."
• "I received the 'out for delivery' email, just to receive another email shorty after that my order has been canceled, due to an unsuccessful delivery attempt."
• "Ordered and scheduled patio installation through Home Depot. I have been waiting for the installation for close to a month and a half."
• "They cancelled my order without notifying me."
• "Today I placed an order for some simple items from garden center and 9h later still no response."