Lowe's Home Improvement Reviews Summary

Category: Home improvement store Princeton, New Jersey

Address: 3504 Brunswick Pike, Princeton, NJ 08540, USA

Phone: +16097209008

Rating: 4.0
based on 172 reviews.

Customer Service

Pros:

  • "A HUGE shout out to Deja who was knowledgeable, professional, and efficient."
  • "Ordering online is fast and efficient, check out process is on point."
  • "Amazingly helpful team of Lowe’s Professionals."
  • "Everyone who works there is amazingly nice."
  • "Staff is incredibly friendly, they always have what I'm looking for."
  • "Very happy with Darrel’s customer service and knowledge."
  • "Great visit there on a Wednesday afternoon around 3:30. It wasn't crowded inside and the staff was very helpful."

Cons:

  • "The customer service is very horrible. They are making their own rules."
  • "Customer service are terrible, when pick up order they didn't ask for ID."
  • "The staff here have bad attitude! Special a guy named Bennd!"
  • "Staff needs more training about customer service and customer relations."
  • "Bad customer service, they have no idea how to deal with online orders and pickups."
  • "Horrible customer service, horrible delivery."
  • "Lowe's customer service department is a joke to say the least."

Store Experience

Pros:

  • "Well lit, well stocked, well manned home improvement store."
  • "I had a great experience at Lowes today. My friend and I went in to get some lumber for a fix we needed to make at home. A kind employee saw our struggle and told use we would be there all day and he had a power saw. So he cut our wood and then enjoyed me calling the small piece planky."
  • "I got really great service today at Lowes."
  • "The store is neat and organized."
  • "Great place to meet your every home fantasy, and need."
  • "I like this Lowes on Rt1 North in Princeton. Always well stocked."
  • "They are consistent in material availability."

Cons:

  • "When we picked up the product, the crew was less than adequate to move it (250 lbs) and needed more people to help."
  • "The store refused to take an item purchased at Hillsborough Lowe’s."
  • "Store return policy change was not conspicuously available on any registers or store receipts/ emails when item was purchased."
  • "I have just been here trying to return some extra stuff after my remodeling my bathroom. But the guy even had no idea that Lowes can not accept returns after 90 days."
  • "I have been shopping at this store since it opened. My company also makes purchases at this location. Today I had such a terrible experience that I will now be going to the other big box store for similar items."
  • "Store manager has no idea what inventory he has and refused to sell me a floor model."
  • "This place is so sad, the employees look miserable."

Product and Stock

Pros:

  • "Thank you for having wood pellets still in stock... the Green Supreme brand, hands down the cleanest and hottest."
  • "Lowe's always has a good selection of DIY and home improvement staples."
  • "Got a good dryer for a decent price."
  • "We received the most outstanding customer service at the Lowes today. The staff went above and beyond to assist us in a return and purchase of a lawnmower."
  • "It was suggested for me to go here based on a product I needed... the associates from entering, searching for the product, and exiting, the store were helpful and friendly."
  • "Cleaner than the orange place hands down."
  • "The best people work in this place! And the customer service helps in everything."

Cons:

  • "Many of the tools I've purchased with this branding are poorly made."
  • "DO NOT BUY BATTERIES FROM LOWES!!!"
  • "Lowes are renowned for having faulty batteries."
  • "With limited supplies on their shelves it forces customers to travel to different Lowes stores to find items and quantities."
  • "Went looking for a ceiling fan ... but they didn't have it in stock."
  • "Not as personal as Ace."
  • "Great place usually but today so so... Looked for a uvc light or filter fan but hit some info gap between online and store."

Staff and Service

Pros:

  • "Your associate Randy, from your garden department, went above and beyond."
  • "Smarter, more helpful workers."
  • "Michelle in cash office, and Flooring manager Kim are absolute gems."
  • "I had such a great experience. Galina went over and beyond... researching and making my shopping experience unforgettable."
  • "A big shout out to Lowe's store Manager Nicole and her team for supporting Princeton Junior School."
  • "Had to take my ceiling fan back that did not work they did not have it in the store there was a man named Doug helped call the other store to see if they had it and had them put it up could not ask for any better help thank you Doug."
  • "Customer service at Lowe's is excellent."

Cons:

  • "As a vendor I was treated with such rudeness."
  • "The people are rude - customers are waiting and they laugh with each other."
  • "The staff at customer services and the pro desk lied to me about installation costs."
  • "Staff has bad attitude. Associate in Floor section was uninterested in answering questions."
  • "All staff I've interacted with have a great attitude."
  • "Worst customer service ruining the name of a good store."
  • "Extremely rude and disorganized staff."

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