"Victor was extremely patient, helpful, friendly, and accommodating."
"He kept us calm, helped us figure out what was wrong with the car and where we could take it, and he stayed with us until we had it taken care of."
"Their manager Pete Santos is very professional and handles each customer equally."
"Many thanks to B&L towing!"
"I wish all tow truck drivers were as professional and helpful as Ralph at B&L Towing."
"All of the employees I interacted with were very friendly and professional."
"Great customer service!"
Cons:
"Not letting me see my bill was beyond shady."
"Taking advantage of a female is completely uncalled for."
"Your customer service was terrible and your business is terrible! Stay far far away from this company."
"Once I told him I wouldn't pay until I saw why I was paying for, he pushed me out the door."
"I was ignored."
"Sounds like this business is trying to avoid paying taxes properly."
"The most unprofessional place I have ever dealt with, I was hung up on."
Professionalism
Pros:
"He was efficient in his described procedures and promptly informed all charges beforehand without asking."
"He was dispatched immediately, and I only had to wait about 15 minutes."
"Eddie from B&L came out to help my wife and I when she hit something on the parkway and blew her tire. He was very professional and kind."
"Seth came within 10 minutes, great guy! Very professional and got my car and I home safe and sound!"
"Once dispatcher Danielle heard I had a car full of kids with me, she made me feel like a priority and had one of her drivers save us quickly."
"Ralph was amazing during a time of unexpected crisis."
"Dennis was amazing. My daughter’s vehicle was disabled 7-27-21 and he showed up with a smile during an intense experience on the Parkway. He answered all our questions. He was very helpful. Highly recommended. Thanks again for everything."
Cons:
"Kevin didn’t accept my AAA card because it was electronic... it’s 2019 get with the program !!"
"The guy, Jimmy, refused to let me see what I was paying for."
"Very unprofessional service."
"He threatened me that if he ever saw my truck anywhere that he will vandalize it!!!!!"
"Straight scammers be careful they’ll tell you that it’s against the law to take stuff out your vehicle."
"Seems B & L Towing routinely engages in predatory practices at seizing vehicles."
"He threatened me that if he ever saw my truck anywhere that he will vandalize it!!!!!"
Pricing
Pros:
"The $120 I was charged was more than fair."
"Other than the tow truck couldn't fit the two of us that was driving a 2015 Cascadia that gave out the starter at Amazon entry gate so they tow us about 40 minutes fix the starter first thing in the morning and the price was very very reasonable."
"The tow charge was reasonable."
"Price was fair and I was happy!"
"Their team was professional and helpful - and really worked with me on a great price."
"Thanks for helping me out in a pinch and for your wonderful service!!!!!"
"B&L towing is a very reliable and affordable tow option."
Cons:
"I was charged $153 to tow me to the nearest exit which was a 5 minute drive."
"First they said $250, then they charged over $400."
"Towing service was great. The service department service supervisor WAYNE is a stone cold CROOK. I could have brought a ECM myself for $2600. They brought ECM for $2400. They charged me on my bill $3600 if that's not robbery then what is it? I don't recommend doing business with them."
"They told me the price was around 950. and I agreed. They came towed me out. After they left I realized that I had to be towed in another eight feet out."
"Please beware when using this company. When they towed my vehicle and charged me ridiculous pricing for storage and security."
"They are ridiculously expensive, delayed the process making it nearly cut throat on time."
"Keep away, this towing company is a rip off. I was charged $540 to tow just my tractor with no trailer, from my yard to repair shop and it was only 8 miles."