"Everyone at this Vet ER is nothing but amazing, kind and very knowledgeable."
"The staff was attentive and so caring to me and my pet."
"They were also willing to work with me on a budget."
"All team members were friendly and kept me calm and even offered me snacks and beverages."
"The entire staff was absolutely wonderful!!! They were attentive, respectful, professional, and took great care of my puppy!!"
"The staff couldn’t be more comforting and concerned."
"Every single individual there from the doctors, to the vet techs, to the receptionist deserve the ultimate kudos for everything they will do to make sure that every pet and every owner that comes through their door is treated with the upmost care, dignity and respect."
Cons:
"Sadly I went the other night for another cat and I was incredibly with what I was seeing. The young crowd that works the night shift need to be more serious about their job."
"RUN FROM THESE KILLERS, go to any other emergency clinic I’ve been to a bunch of them I just thought this was something different and I would try their open concept but all it is is uselessness lazy medicine for people who really don’t care."
"The doctor I saw seemed uninformed, silly, and it was hard for me to take him seriously. I would just ask that they take their job more seriously in the evening."
"Please do not visit this place if you are expecting great care, or an empathetic staff... They put me through heartache, only for me to be sent away with nothing."
"Veg is a bank, not an animal hospital! Last Friday they killed my cat with lazy medicine and careless treatment."
"STAY AWAY! Horrible incompetence!!! My heart is broken, but at least they got paid! KILLERS!"
"Management only cares about money. I asked to set up a payment plan for my cat in need of emergency care and they demanded $6,000 on the spot."
Cleanliness and Facilities
Pros:
"I was also amazed at how clean the facility is. I am an RN and truly appreciated the cleanliness and professionalism."
"The floor plan is an open design so it allows you to be apart of the process with your pet."
"We were comfortable and had snacks, coffee, tea and water available if we needed and didn’t mind the wait."
"The facility was super clean, very organized, and roomy enough to allow us to be next to Roxy during our visits."
"Oh & ps the place is SO CLEAN super immaculate and they have a little waiting area with coffee & people snacks ☺️"
"This facility in Clifton, NJ is the best. 24/7 and 365 days a year."
"The staff is amazing the place is setup top notch! We love VEG!"
Cons:
"But these types of places play off of our emotions."
"Felt they take advantage of peoples hesitation and urgency in helping their pets."
"Do yourself a favor and run if a place tries to get you to pay for everything in advance because they are just being vultures."
"Found our bunny DEAD few days after we took her to that place."
"They knew he was dying and just wanted to rob us instead of giving us a chance to let him go peacefully."
"But the price is outrageous."
"The thousand dollars they charged for putting him down could have been used to make an effort to help him."
Compassion and Support
Pros:
"Their compassion, kindness, patience and attentiveness was unmatched."
"Thank you to VEG for making a horribly sad situation so tolerable."
"Honestly, it's maybe the best experience I've had in any place of business ever."
"When I had to put my dog to sleep they even offered to hold my hand so I didn’t have to be alone."
"The staff and vets were very supportive and understanding from start to finish."
"They were extremely compassionate with our dog and ourselves."
"They gave me comfort and a really cool paw print i now have tattooed on me."
Cons:
"If you don’t have thousands of dollars to spare they won’t do any type of treatment your pet needs, but they’ll charge hundreds of dollars for testing."
"Because I didn’t have the money up front I feel as I wasn’t offered any other option."
"Emergency visit itself was too pricey but you are at their mercy."
"I wish I would of waited 💔"
"I will be filing a complaint with the N.J. board of veterinarians. I encourage anyone who has had a similar experience to do the same!"
"VEG’s ‘Director of Medicine’, DVM Inbal Futterman has since followed up with EMPTY condolences and condescension."
"I was charged almost as much as the complete surgery cost."