"William was incredibly knowledgeable and welcoming during my check in. Excellent customer service."
"Noel gave good advice as to which sized unit would be best for my needs and which lock is best."
"Noel has great customer service skills in person and over the phone."
"Must give a very big compliment to the staff on their customer service."
"Customer service was awesome. Noel was extremely helpful with explaining the storage process."
"Always got a human when I called! Office staff very polite, friendly and helpful."
"Excellent service from noel the assistant store manager. She helped me with everything i needed with."
Cons:
"But the lady that works there needs a class on how to deal with customers!!"
"She made it very clear the unit i was interested in was the last 10x15 so much i felt obligated to sign today when i wouldn't need it for 2 more weeks resulting in me paying for 1/2 a month of no use because i was warned many times that it can be taken by anyone 'first come first serve'."
"When i returned to the office i asked the lady at the front desk to give me numbers as in what will i be paying today and monthly and she refused to give me numbers."
"Noel is extremely robotic and incompetent."
"This storage location is great because of its location but the manager here has no sense of customer service & she should not be in control of this business or its customers."
Facility Quality
Pros:
"The facilities are clean and the temperature for the units is great."
"The facility is nicely maintained and very clean. Security is good with security cameras and the manager lives on site which is another security plus."
"The facilities are clean and very accessible. Looking forward to renting here!"
"The place is kept nice and clean and well maintained."
"The facility is very secure and very clean."
"The whole property is clean and well maintained."
"The environment was clean, friendly, and organized."
Cons:
"It’s a dated facility; not temperature controlled, motion lights don’t work well because of the sensor placement, and the rust stains are pretty gross."
"NOT temperature controlled so my stuff got mold and its extremely hot and stuffy during the summer; I would leave the place drenched in sweat."
"Its very old and dated. Not climate controlled."
"Way too expensive! The storage units are bad. There's no heat in the winter & it's extremely hot in the summer!"
Pricing and Fees
Pros:
"Great prices for the Passaic country area."
"Most of all is affordable and closed by."
"Very nice people. William was very helpful. I expected it to take an hour but I was in and out within 20 minutes. the lady was nice to. And there prices are much better then any where else. They even gave me a free month!!"
"Good pricing & great customer service! William was exceptional!"
"I was looking at storage places for a small room and they were very expensive I came on to extra space and saw the first month free plus the monthly fee is a very reasonable price."
"They have the best prices! Thank you for your help!"
"Price was extremely good highly recommend facility!!!"
Cons:
"I would not recommend this facility. I rented the space last year and within one year I received two fee increases."
"Biggest rip off in the industry! Every other place has a max 7% rate increase per year... This place has increased the rates OVER 60% in 12 months!!!!!!"
"After only three months of rental Extra Space decided to pull a bait and switch with the rental rate increasing from $68/mo to $129/mo."
"You sign up for a price one day than five months down the road they increase your rate nearly 50% more than what you're currently paying."
"All of a sudden my rent jumped from $300 to over $450 within a month!!! That’s crazy."
"40% INCREASE Overnight! No other storage in the area does this... NONE, I called them all this morning and reviewed their contracts. All have a max of 7.5% at most!"
"This place is a rip-off. They lure you in with competitive pricing and then double your monthly rate in less than 2 years with no disclosure that pricing will increase."