Best Buy Reviews Summary

Customer Service

Pros:

• "The sales rep was very helpful and knowledgeable!"
• "We went on a Saturday evening looking for a dryer and was helped by an associate named Joe. He was very helpful, knowledgeable and even printed off copies for us to take with us."
• "The guy that assisted me in getting one ordered and set up delivery was very nice and helpful."
• "Great selection of products, employees who know their stuff and want to help you."
• "The store manager led me to and answered my product questions. He was very helpful and personal."
• "Went in for a new laptop. Had no idea what we wanted or really needed. Staff was very helpful and asked a lot of questions to help point us in the right direction."
• "I received the best customer service EVER from The Geek Squad at this Best Buy."

Cons:

• "Every single time that I have gone, I prepare to get ignored and, or wait a long time for some kind of help."
• "Very short staffed. Came in for a quick pickup, which turned into an hr long waiting game."
• "Horrible customer service."
• "Don’t trust calling asking if something specific is in stock they will lie to get u to come in."
• "Horrible. Do not buy their phones they don't stand behind them."
• "Do not ever attempt to contact a best buy via phone or by any method other than going in person."
• "I went in to pay my bill and was disappointed with the 'service' I received."

Product Availability and Pricing

Pros:

• "Nice selection of electronics."
• "Sprawling store with a lot of products."
• "Great selection and stock. The people here have been very helpful. They usually have better stock than the York location."
• "Prices are pretty good and seem to be in line with competitors both virtual and physical."
• "One of the larger Best Buys in the area. Store was clean, and everything was well organized on the shelves."
• "This is a larger store too, so there's a nice selection of open-box inventory."
• "Mix of products tend to be good compared to other locations in Maryland or Harrisburg."

Cons:

• "They’re never stocked correctly and always overpriced."
• "This is a good, clean store but never seems as well stocked as the York store."
• "Not too thrilled with the way the store is organized. Seems most products are randomly stocked in each section."
• "They didn't have it in stock...online only."
• "But they have limited stock on items, even items from their own website."
• "Sales reps too lazy to check if a certain camera is available in stock that resulted me making wrong buy."
• "Somerimes have stuff in stock and they arent good at putting screen protectors on i did it and did better with my galaxy fold 4 and in the past i had to fix it and they dont carry samsung sd cards."

Staff and Management

Pros:

• "Their staff is extraordinary really knowledgeable the management is extremely plugged in and concerned."
• "Caleb (Sales Advisor) helped my wife and I with several computer questions, selections, and advice. This guy is top notch. Knowledgeable, personable, and took the time to be patient with us."
• "Sergio in the mobile dept spent so much time with us trying to deal with T-mobile... He is an asset to Best Buy!"
• "Stopped in today because my current 2 in 1 laptop died last night 🙃 Jimmy to the rescue! He was extremely knowledgeable and helped me with answering my questions, understanding my concerns, and gave me recommendations based on my needs."
• "My mission this day was to buy a camera drone. Moments after walking in the door an employee 'Morgan' pleasantly offered to help me."
• "Our salesman Jerimiah at the Fruitville pike store was soooooo helpful and kind."
• "Mike, the new GM who just took over is just as great and took care of some issues I just had with the Squad."