Ciocca Ford Reviews Summary

Sales Experience

Pros:

• "Dane was my salesman and he listened to what exactly I was looking for and did a great job."
• "It was a straightforward process, Kris respected my budget and my time."
• "Salesman Larry Kot was great. No pressure explained everything."
• "Daniel completely changed my perspective on that. He was GREAT."
• "Ron Grigg and the entire staff are friendly, knowledgeable, and no pressure."
• "Kris was attentive, knowledgeable, and went above and beyond to help me find the best vehicle for my needs!"
• "Salesman Matt Dymit was truly a blessing. Any questions I had he perfectly answered."

Cons:

• "The last thing I want is for some pushy salesman to be following me around blabbing about this and that."
• "I have been calling, emailing, and driving to ciocca multiple times over this time period and I've gotten nowhere."
• "Stay away from this place. Manager don’t care about the customer."
• "Finance manager was unfriendly after realizing I had my own financing."
• "Horrible dealer, I purchased a 2013 GT500 for approximately $52,000 after tax from them... the vehicle's paint was miss matched."
• "They also said they wouldn't run my credit many times and now i have 23 hard inquires on my credit report."
• "Took my Ford suv in for a Diagnostic, Ciocca Ford service @ Lawrence kept it for 3 weeks without giving me any updates on what was wrong with the vehicle."

Customer Service

Pros:

• "Everyone from the sales department to the Finance experts were extremely helpful."
• "Their attention to my needs shined through."
• "Very friendly and upfront and extremely knowledgeable."
• "Paul is patient answering all of your questions, very knowledgeable and understands the vehicle best suited for your needs."
• "The entire staff was helpful, courteous, and answered all our questions."
• "I felt like a valued customer."
• "Everyone was sweet and accommodating. Not once did I feel pressured into anything; the whole process was stress free."

Cons:

• "I’m now dealing with this dealership not supplying me with my plates."
• "I didn’t think I would have to put in another 2 grand within two months of buying it."
• "I'll never purchase another vehicle or take a vehicle there for service again."
• "I am then quoted $279 dollars for just the oil change and another $279 for the alignment and of course an additional $75 dollars if I wanted the tires balanced."
• "They don’t care about customer satisfaction, they installed and charged me for a battery i didn’t need."
• "When I picked up my car the battery was dead, as if it was left somewhere in the parking lot for days without being turned on or worked on."
• "To have regular maintenance service cost about $700 is asinine."

Vehicle Quality

Pros:

• "Just picked up my 2022 Bronco Badlands. The experience was great with the staff."
• "Very smooth deal."
• "We are loving the truck."
• "I am very happy with my new mustang mach1 now."
• "A great dealership."
• "They have great warranty plans."
• "I'm amazed at what Ford is capable of putting into a vehicle."

Cons:

• "The first time I drove it with my wife the front brake rotor fell off."
• "Turns out I needed a brand new alternator and battery which cost me another $1000."
• "The truck didn’t start again... the gas was leaking out of the truck."
• "Then not much later my tail pipe fell off while I was on the highway."
• "After taking the vehicle to a certified Ford body shop I was advised that it was involved in an accident and was repainted in the back half."
• "However a month later my husband noticed the tires were completely dry rotted and should have never passed inspection a month prior."
• "I noticed a paint issue on the roof... and this still has not been addressed."

Dealership Experience

Pros:

• "Received a no-pressure outreach."
• "The transactions are smooth and quick."
• "Car buying/leasing can be intimidating but I left feeling confident in my decision and loving my new vehicle!"
• "I would also like to thank Caleb and Luke for making the paperwork easy and painless."
• "Even with the shortage of vehicles right now, Dan and Eric still did everything they could to provide me with a great deal."
• "I highly recommend this dealership to anyone buying a car in the southeast PA area."
• "We have been buying cars from Ciocca for years and have never had a bad experience."

Cons:

• "Took hours to leave with the truck. Wasn't a pleasant experience."
• "I bought a car from here (which I was talked into when I wanted a mustang) a year ago and received poor customer service."
• "It is now 63 days and my temp plate is expired by 3 days and all I keep getting is my plates are on the way."
• "Every inspection for the past 3 years I had done I received the car back with worse issues then before I took it."
• "I had to call every 3 days for an update, they were rude, with no care I had no other transportation."
• "They lost a customer. If you own a business as we do, stay away from this place!"
• "Ciocca sales team tried to dispute a $1,000 discount when I went to pick up the truck."