Nielsen Ford Reviews Summary

Category: Ford dealer

Address: 375 NJ-23, Sussex, NJ 07461, USA

Phone: +19737028000

Rating: 4.7
based on 210 reviews.

Customer Service

Pros:

  • "I made one inquiry and was immediately connected to Lewis in sales."
  • "Our salesman Grant was amazing from start to finish."
  • "Frankie really listened to what we wanted and wasn’t pressuring us into anything we didn’t want."
  • "Iann is the most calm, friendly, patient guy."
  • "Jim, was very informative and accommodating."
  • "Louis ensured that I was kept informed of every step of the sales process."
  • "Eddie Santana was our sales representative and was AMAZING!"

Cons:

  • "All I can say is this has been the worst experience I have ever had with a vehicle that I had spent almost $30,000 on."
  • "I don't even know where to begin with this place. DON'T BUY FROM THEM!"
  • "I honestly have not had a worse experience at a car dealership in my life."
  • "The worst service department I have ever had the displeasure to do business with!"
  • "I was completely mislead throughout the 2 hours I spent at Maragrino Ford."
  • "I will never ever return to this dealer not even for parts. They have no idea what they are doing."
  • "Absolutely terrible experience. Told I was going to get a great deal and was then presented with sticker price."

Vehicle Service & Maintenance

Pros:

  • "I was happy that they were able to take care of the frozen door handle recall but quite disappointed that I did not receive any feedback on tire or brake condition at the very least, as past dealerships have shared with me in my experience."
  • "Have had my Explorer in since the change, and must say - great service, congenial and informative!"
  • "They were able to get me a better rate than my bank offered for financing."
  • "I am also very satisfied with Nielsen Fords service dept. Reliable and efficient."
  • "The repairs are always done properly and I have never felt ripped off by them."
  • "They did a great job with the repair and now the car drives perfectly."
  • "The Service department is always friendly, and cooperative."

Cons:

  • "As far as the service how can Ford not have a socket to take my tires off so needless to say my tires couldn’t be rotated."
  • "I left with the same exhaust leak."
  • "I mentioned a belt noise and was charged a $75 diagnostic fee to tell me that the belt needed to be replaced."
  • "Service took significantly longer than it should have for the routine work required."
  • "Until i got in my car and the arm rest was covered in grease."
  • "Notified dealership immediately and wasn't easy or smooth process getting door repaired."
  • "A bolt from the front mounting of the caliper is missing."

Purchasing Experience

Pros:

  • "Purchasing my new Ford Edge was a true pleasure primarily because of Frankie I."
  • "The best truck buying experience yet."
  • "My salesman Frankie got me in a truck that was perfect for my business."
  • "I was able to get exactly what I wanted with absolutely no price gauging."
  • "Highly recommend doing business with this dealership."
  • "They worked with me on pricing and I left the dealer feeling good about my decision to buy from them."
  • "I highly recommend going to Nielsen Ford for the purchase of your next vehicle."

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