"I made one inquiry and was immediately connected to Lewis in sales."
"Our salesman Grant was amazing from start to finish."
"Frankie really listened to what we wanted and wasn’t pressuring us into anything we didn’t want."
"Iann is the most calm, friendly, patient guy."
"Jim, was very informative and accommodating."
"Louis ensured that I was kept informed of every step of the sales process."
"Eddie Santana was our sales representative and was AMAZING!"
Cons:
"All I can say is this has been the worst experience I have ever had with a vehicle that I had spent almost $30,000 on."
"I don't even know where to begin with this place. DON'T BUY FROM THEM!"
"I honestly have not had a worse experience at a car dealership in my life."
"The worst service department I have ever had the displeasure to do business with!"
"I was completely mislead throughout the 2 hours I spent at Maragrino Ford."
"I will never ever return to this dealer not even for parts. They have no idea what they are doing."
"Absolutely terrible experience. Told I was going to get a great deal and was then presented with sticker price."
Vehicle Service & Maintenance
Pros:
"I was happy that they were able to take care of the frozen door handle recall but quite disappointed that I did not receive any feedback on tire or brake condition at the very least, as past dealerships have shared with me in my experience."
"Have had my Explorer in since the change, and must say - great service, congenial and informative!"
"They were able to get me a better rate than my bank offered for financing."
"I am also very satisfied with Nielsen Fords service dept. Reliable and efficient."
"The repairs are always done properly and I have never felt ripped off by them."
"They did a great job with the repair and now the car drives perfectly."
"The Service department is always friendly, and cooperative."
Cons:
"As far as the service how can Ford not have a socket to take my tires off so needless to say my tires couldn’t be rotated."
"I left with the same exhaust leak."
"I mentioned a belt noise and was charged a $75 diagnostic fee to tell me that the belt needed to be replaced."
"Service took significantly longer than it should have for the routine work required."
"Until i got in my car and the arm rest was covered in grease."
"Notified dealership immediately and wasn't easy or smooth process getting door repaired."
"A bolt from the front mounting of the caliper is missing."
Purchasing Experience
Pros:
"Purchasing my new Ford Edge was a true pleasure primarily because of Frankie I."
"The best truck buying experience yet."
"My salesman Frankie got me in a truck that was perfect for my business."
"I was able to get exactly what I wanted with absolutely no price gauging."
"Highly recommend doing business with this dealership."
"They worked with me on pricing and I left the dealer feeling good about my decision to buy from them."
"I highly recommend going to Nielsen Ford for the purchase of your next vehicle."