Address: 730 Valley Forge Rd, Phoenixville, PA 19460, USA
Phone: +16109178200
Rating: 4.4
based on 133 reviews.
Customer Service
Pros:
"This dealership will have a customer for life with me!"
"Manager James Malarkey is among the best I've met in this industry."
"Joe, Rob, Linda were outstanding throughout. They were very knowledgeable and professional, yet made you feel right at home."
"Brian Beatty, Sales Manager, went above and beyond to deliver the car that I was looking for."
"Both of these gentlemen took incredibly good care of my family."
"They were friendly, knowledgeable and attentive and took care of each of my concerns."
"They genuinely care to provide the best customer service and put their people first."
Cons:
"First time buying a Ford and it will be my last time."
"The assistant keeps telling me navigation is not available even though I know I paid for it."
"One of THE WORST car 'buying' experiences I've ever had."
"Gone are the days of true customer service. Just incompetent poorly run service group."
"Worst dealer I ever dealt with, bunch of thieves...!!!"
"Stay away from this place and their manager Dan McHugh. Half baked operation."
"They are a typical dealership overpriced for terrible work and take advantage of people who they think don’t know anything about cars."
Vehicle Quality
Pros:
"Put my mud flaps on my Fiesta they look great and fixed my drive gears."
"He was able to locate the car (color, interior and all the options I wanted!) and get it in for me without any issues."
"Less than an hour later we walk out of the dealership and get into our new Fully Loaded - Ford Escape. 6 years old and under 80K miles. 1 owner, impeccable service record, NOT A SCRATCH."
"They made my Christmas! Best gift ever and I love my Ford Escape."
"Everyone was dedicated in providing us with a quality, safe, and affordable used vehicle!"
"An hour later he send me an email with the exact car Kristena and I have been looking for, for over a year. Its fully loaded aside from leather interior."
"He ensured that the car was all ready to go for my 16 year old son when we picked it up."
Cons:
"Ford cars rust very easily."
"I now have to purchase four new Goodyear tires, that have a 50,000 mile tread warranty, my cost $900 plus."
"The transmission started to go before it even hit 60,000 miles."
"Now when you hit the brakes, the wheel shakes, potentially indicating faulty axle ties, which can be a catastrophic failure."
"I was told I need two new tires that have 9100 miles on them."
"Bought a truck from them with a lift kit, since day one the steering wheels hooked every time I hit a bump."
"I had a problem with my wipers going crazy Took the car in for service found out the cowl got clogged and shorted the wiper motor."
Purchasing Experience
Pros:
"Kennedy Ford in Phoenixville is the place to buy a car!"
"Was a great experiencing buying a car from John Kennedy Ford last weekend."
"I’ve been buying cars for the past 30 years. Hands down, the best experience I have ever had with purchasing a vehicle."
"This was by far the easiest and most pleasurable purchasing experience I've ever had."
"Easiest and least painless car shopping experience ever."
"We had everything settled over email which made the visit to the showroom quick and easy!"
"I ordered my first new vehicle through them, a 2023 Maverick truck. When it arrived, the buying experience was smooth, everyone was accommodating, informative, and not pushy."
Cons:
"I purchased a car from here and I was excited to because it was my first car purchased from a 'reputable dealership'...not even a year into having this vehicle and I've had to put $3200 into the car!"
"No padding the bill, or attempts at upsales."
"Very disappointed in how the possible purchase of a used car was handled."
"I have been buying vehicles for 52 years and have never had a worse experience with customer service."
"I would never recommend anyone to purchase a vehicle from this dealership."
"I don't encourage anyone to purchase a vehicle from the Phoenixville ford ever...the first line of work they did for me was a power train unit that ran me close to $2000."
"They really need to train their salespeople on CoVid safety measures."
After-Sales Service
Pros:
"Ted told me when you buy the car you buy him too, and he was always available for any questions I had."
"Detailed and patient when explaining issues about my vehicle."
"I called the service center, and was able to bring in my car right away and have the battery replaced while I waited."
"I brought a very broken truck to them. Everyone treated me fairly & kind."
"Jimmy hung around after hours to wait with me while the tech completed the work."
"Please keep up the great work and I WILL BE BACK for my front brake job :)"
"They even have an app that let's you know when they're on their way and exactly what time they'll arrive."
Cons:
"I scheduled a service request their website. Somehow my request for a state inspection got sent to the sales team who asked me 'What type of car were you looking to buy?'"
"Yesterday, I received a collections notice from Telecheck on behalf of John Kennedy Ford for the returned EFT."
"I have been taking my car there for service for a year now and every time I go they tell me I need something done that will cost me over $1000."
"Service department always have this reservation of people waiting."
"After two hours still have no navigation or ability to make phone calls!"
"Took my car in for inspection, near the end of the month. Naturally they found an issue with it that would require fixing to pass inspection."
"Their service department is terrible."
Staff and Management
Pros:
"Tony G and the rest of the staff and internet people were extremely helpful in the purchase of our new Ford Flex."
"Matt was always accessible when I needed to know something about the truck order."
"From the people in the sales department to the people in the service department, every person at this dealership takes their job and service seriously."
"Chris treats every customer with 100% respect and delivers top notch customer service every time."
"Jake went above and beyond to help us to decide between two Ford Escapes."
"General Manager Ken Nixon and his team, including Josh Capinsky and 'Q,' did a great job getting me into a Ford Certified Pre-Owned 2018 Escape SE."
"Sam kept the line of communication open and on going and explained every detail."
Cons:
"The worst place to go."
"I never bought a car here but get my navigator and explorer serviced here, or at least I did. NEVER again!"
"Worst dealer I ever dealt with, bunch of thieves...!!!"
"He calls me back tells me he can't help me bc of my credit and THAT WAS THAT."
"Stay away from this place and their manager Dan McHugh. Half baked operation."
"Terrible experience with customer service guy Jimmy Marquisette."