"We recently purchased a beautiful Taurus from these guys. I must say the most pleasurable experience ever in buying a vehicle."
"Now, I know that I didn't make a bad decision choosing this dealer to buy my first car ever!"
"The best car dealer in the State, like to mention the great service of Joe, Anthony and Nick, they help me in every step all the way to my new car all was done with care and respect."
"Bought my car in 2014 and was impressed with how helpful and, frankly, NOT stereo-typically sales-like the rep and others were."
"Not only was he very helpful, he also was incredibly kind to my 9 year old son!"
"The best experience at ACE FORD!!"
"Best vehicle purchasing experience with Ace Ford."
Cons:
"It doesn’t get worse then the way these over paid losers treat customers!"
"They will rip you off by telling you that you need stuff done and it really don't just to make money off of you."
"The terrible part is they turned it into a sales game."
"That is price gouging. I don't mind paying good money for a hot product but I'm not going to pay $10,000 over list price."
"Probably one of the worst car buying experiences I’ve had in my extensive purchasing of vehicles."
"STAY AWAY FROM THIS DEALERSHIP at all cost!!!"
"Absolutely the worst customer service."
Service Department Experience
Pros:
"Their staff is super friendly, and their Quicklane was fast and very convenient."
"We have taken two vehicles here multiple times for service and have had outstanding service."
"The Ace Ford service department has done fine work for me and my family for most of 30 years."
"I’ve had all my routine services, including oil change 'Works' package done approximately every 6 months since my truck was purchased new at Ace Ford in Jan, 2012."
"Excellent expert people that are service oriented and make sure you walk away happy and satisfied."
"The work is always completed correctly and completely."
"They offered mobile repair at our office, meaning they mobilize a repair van to our office to address both vehicles."
Cons:
"I have had nothing but horrible experiences with the service center."
"Got home (3 hr drive) and checked fluids. Motor Oil low. Brake fluid low. Windshield Washer Fluid - empty."
"I was never really that happy with the service department when I went in for oil changes, etc."
"I feel as though I wasn't completely told the truth and they were not up-front with me."
"Made a service appointment two weeks in advance for a Monday at 08:00...at 14:45 I received a call asking if I could leave the vehicle with them overnight as they had not even started to look at the vehicle yet."
"I had an appointment for 8:15am... When I got there my car wasn’t even touched."
"The customer service has just been terrible and this will be our last time bringing our car to this dealership."
Customer Service Experience
Pros:
"I love the family friendly atmosphere and above and beyond experience I always have."
"Very polite and courteous. Listened to what I wanted and was able to assist me every step of the way."
"The staff there is polite and professional."
"Everyone makes me feel important and take excellent care of my automobile's needs."
"You will find ACE has very courteous and qualified team members in their service dept."
"The staff were informative, courteous and respectful throughout the entire buying process!"
"Everyone was extremely helpful and personable."
Cons:
"The guy (later found out his name was Mark) throws tosses a business card across the desk and pretty much gives me the 'brush off.'"
"Customer satisfaction was not his top priority."
"I’m not happy at all with my service at ford my vehicle went in for service and I felt like I was over charged then 2 days late coolant everywhere leaking out."
"I left several texts and emails and got no response."
"Repeated calls to Kyle and dealership have gone unanswered."
"The service manager always made me feel like I was an annoyance, and he was too busy to deal with me."
"I never received the courtesy of a response to my email."