The Home Depot Reviews Summary

Customer Service

Pros:

• "Didn't go inside the store, went through curbside pickup. Kudos to the awesome staff, they're doing a wonderful job."
• "Girl behind the desk was GREAT. She got my cover and had someone go grab my new grill."
• "Love them Susan the manager and the Tile associate helped me so much picking out and giving me ideas for my new bathroom."
• "The in-store employees are friendly and courteous."
• "He was unfailing courteous and extremely helpful!"
• "Each employee I encountered at both Customer Service and the self-check out area were beyond helpful and nice to deal with."
• "If you need professional help at the Pro Desk ask for Marvin. He is knowledgeable, efficient and goes that extra step to make sure your order is filled quickly and correctly."

Cons:

• "The customer service is terrible."
• "This store is an absolute zoo-lots of service personnel ( at least they wore aprons-I asked 3 different ones for product location met with-uhh I don’t know!"
• "Entering store was overwhelming. Not one associate was helpful very very poor customer service line was super long."
• "I strongly feel like this employee Eileen discriminated against me because of the color of my skin and did not want to help me."
• "I guess my biggest gripe about Home Depot is it's very difficult to get someone to help you."
• "The other day I asked 4 people for help and was told with slight variation, 'not my department.'"
• "Customer service is absolutely terrible. Tried to get help to have blinds cut. We were told to find someone in the isles."

Staff and Assistance

Pros:

• "Always has what I'm looking for & staff is always helpful in finding anything (so I don't waste time going around in circles looking for it)."
• "They have the best staff."
• "Most employees are helpful and some are knowledgeable."
• "Shay is an asset to Home Depot and an example that all employees should follow!"
• "Simon is the most helpful employee I've ever met in any store."
• "The staff is always nice and friendly and helpful."
• "The staff here is actually very personal and helpful."

Cons:

• "For everyone out there that wishes to purchase a large quantity of heavy materials this is not the place."
• "It's usually a split of nice, kind, and helpful people and rude, unhelpful useless people."
• "The customer service here is poor at best."
• "Floor employees, including cashiers, regularly have their face masks either uncovering just their noses or hanging around their chins."
• "Today an employee named Karin was very rude to me."
• "They dont want to sell mini ac splits for sure."
• "The staff here usually aren't very helpful."

Product Availability and Store Organization

Pros:

• "They seem to be fully stocked."
• "Great vibes and easy self checkout."
• "Love going to the garden center here. They always have a great selection of plants organic and nonorganic."
• "I love the once in a year rug sale that they have and I've actually purchased some quality foreign made rugs here."
• "Their lockers which I must say is very convenient."
• "The store is very clean and spacious."
• "Things are easy to find and always in stock according to the Home Depot app."

Cons:

• "Say what you will about Home Depot’s politics... you can’t deny the fact that they’ve set the bar as far as being too incompetent to organize a drawer full of fasteners goes."
• "It is like a crapshoot. You may find what you want or may not."
• "The place is not the best organized."
• "Home Depot needs to figure out how to keep a reasonably accurate inventory."
• "Merchandise seemed disorganized, had a mix up in the pricing for cinder blocks and lumber had an odd layout."
• "This store also has zero organization. Good luck finding anything, anywhere."
• "When I go in to search for an item, employees will tell me an aisle to go down, but often it’s the wrong aisle and/or they don’t stock the item."