Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Everyone was so pleasant and helpful making the adventure a breeze."
• "He had a calming smile and said the kindest things."
• "Brooke took care of another matter that was sticky. She treated me exactly like a valued customer would want to be treated."
• "Aside from not having the longer camo hidden deck fasteners, the salesman tried his hardest to help me get something to work!"
• "The manager, Alim, & his staff was particularly helpful."
• "Everyone was very sweet to not only me, but my cranky two year old."
• "Good store, stocks almost everything one needs for a DIY and professional jobs. Great employees."

Cons:

• "Couldn't find help when I needed it."
• "The other employee who I didnt get his name thumbs down for the attitude for how he talked to me and the employee at the check out line."
• "Many customers were discussing how there was not enough employees and not enough help."
• "Cashier refused to look up a simple SKU on a plant for the customer in front of us."
• "Also the customer service in stores is awful. There is never anyone on the floor to help you and employees at the customer service desk are never friendly."
• "The young lady to help me was very unethical and very angry to even do her job."
• "There were no checkouts open except for self-checkout. The woman working there was so rude."

Product and Stock

Pros:

• "Large shopping center, but good signage makes it easy to navigate."
• "Good store, stocks almost everything one needs for a DIY and professional jobs. Great employees."
• "Store was clean and well stocked."
• "Visited the Garden Center for some river rock, tiles & plants. Had no problem finding the supplies we needed."
• "The store is clean, well lit and has a wide variety for you to select from."
• "Very clean nice and knowledgeable staff I had to return to outlets and buy drillbits found everything I needed and the return was really easy self check out is great and convenient overall Lowe’s is amazing."
• "They have free tampons and pads stocked in their bathrooms."

Cons:

• "I bought three appliances a week ago from this place, delivery and installation included: a refrigerator that I can't use because they dented it on delivery."
• "The trouble started toward the end of the project when the wrong railing size was ordered."
• "Prices here are higher than any other market in the area."
• "I consistently find their prices to be higher than competitors."
• "That narrow range of choices was true in the lumber sections also as we were looking for a few things in a style they don't have."
• "Their website lies - I went in looking for a few different things that all showed as having several in stock."
• "They have a very small selection of PVC plumbing fixtures."

Management and Staff

Pros:

• "Great employee who should be given a position handling customer relations etc."
• "Ryan, in the Landale Lowe's, spent a lot of time with us and explained far more than he needed to, which we appreciate."
• "It was a pleasure working and meeting people with their professionalism."
• "Three cheers for Joe in lawn care and gas grills."
• "Shoutout to Tamara in Kitchen for your endless help with redoing a kitchen."
• "Friendly staff at the plumbing dept."
• "The staff always was helpful. Hassle free returns."

Cons:

• "Mark is the most useless store manager I have ever had the displeasure of having to deal with."
• "It really doesn't feel like anyone is trying to help you."
• "But after I met the professional workers I understood the management was to blame not the employees."
• "I had to deal with PAM cashier to check out our order for hard wood and bath tub and she had no idea what she is doing!!!!"
• "Horrible company that stands behind nothing and uses their size to bully customers."
• "Worst customer service ever from 'Senior Manager'."
• "Every time I go to Lowe's for a Craftsman tool warranty replacement, I'm told they DON'T do them for in store warranties."