The Home Depot Reviews Summary

Customer Service

Pros:

• "A lady named Mento helped us and she was so efficient and friendly! She is wonderful."
• "Stephen helped me locate what I was looking for immediately and provided a friendly and speedy check out."
• "The gentleman in the paint dept. helped me decide which paint would work best."
• "Kim (a sales associate) at checkout was very helpful as well."
• "The staff is very helpful but again go early in the morning when there's no one there but you the cashiers but they are friendly."
• "Very good service, thanks a lot, Harold, Okolo, and Shawna!"
• "Loved customer support staff here. you guys deserve more than 5star."

Cons:

• "The people who work here are useless, including the management!"
• "At returns register... cashier named SARA was there to help customers but instead was rude, rolling eyes, yelling was showing rude attitude n body language."
• "The customer service rep was not very helpful and the assistant manager Danny was not very helpful either."
• "Rude associates, asked for a price check and the associate told me to ask someone else."
• "Customer service in this store in general is always so bad. Employees are never very nice to customers."
• "One pair of employees seemed annoyed that I had interrupted their conversation."
• "Terrible experience with customer service especially the store management."

Product Availability and Stock

Pros:

• "Found that this location had way more of a selection than larger stores."
• "Store was clean and well stocked."
• "Most importantly, outstanding return policy for all store products, even including plants, worth spending money with said policies in place."

Cons:

• "They never have all the items I am looking for in stock, which means two trips for every shopping list."
• "I do find sometimes the variety and sizes of planters either limited or out of stock."
• "A range that was purchased for me online was a GE model that was DISCONTINUED... Home Depot yet refuses to replace it but have someone repair it."
• "I am trying to get Rustoleum peaceful blue spray paint for the last two weeks. Online inventory has been showing 11 in stock for past two weeks."
• "I do not understand why Home Depot does not have general purpose 1.25 inch wood screws in adequate quantities."
• "I just had to return $800+ worth of blinds because they were cut with utter negligence."
• "Would not recommend to use this Home Depot location at Princeton NJ 08540. Items price stickers on the shelf do not match prices at the register."

Online Shopping and Returns

Pros:

• "Usually if I know exactly what I'm looking for, I go online to their website and search if it's in stock and what aisle/bay."
• "My experience with Homedepot is online shopping. With Pick up delivery. Or Curbside."