"Richard’s a straight-shooter and a stand-up guy. Can’t recommend him highly enough!"
"Antonio was equipped with all the knowledge, patience and care in ensuring a smooth sales process from beginning to end."
"Manny in the finance office also took his time and went over all paperwork thoroughly but efficiently."
"I was greeted by friendly staff but one specific one stood out and that was Osvaldo."
"Ryan, Manny, and Anthony were very trustworthy and made me feel so comfortable and at ease with my purchase of my Acura."
"The salesman, Osvaldo Bravo, was super helpful, professional, and knew every little detail about each model and trim."
"Samantha was very personable, knowledgeable, helpful, patient, honest, and caring."
Cons:
"The staff seems to have minimal interest in the satisfaction of the customer."
"Last week I came to buy a car from Springfield Acura. Unfortunately this is my second time and final coming here... Now I will not stop until this get to the REAL OWNERS and every social media there is."
"Sold me a CPO with a messed up alignment."
"Made an appt with Danny to get a recall done on my car... after sitting there for half hour he tells me I have to make a second appointment to get the repair done cause the parts weren’t available."
"Worst service department ever Jennifer is horrible she is very incompetent and non transparent... my car was towed back to the dealer the day i picked it up and it sat for another month with the same excuse of not being able to duplicate."
"The service representatives are very unprofessional and lack communication skills with customers."
"I've never dealt with a more rude and condescending manager at any dealership."
Pricing and Value
Pros:
"I was able to find one via the Acura website at Springfield. I called over and spoke with Kyle. He was very personable and we came to such a quick and easy agreement on price."
"Carlos Lasso was very professional and gave me the best deal on a 2017 RDX AWD."
"They beat the competition and even arranged for the car to get the remote starter feature installed at their factory cost."
"Antonio was an amazing representative and got me the best deal and car imaginable."
"They gave me professional service and a more than fair amount for my trade in."
"They helped me navigate my first big car purchase after my first beater car. It was sweet and the value was below market average."
"I would definitely buy from them again and highly recommend Springfield Acura for great cars at attractive prices matched with great service!"
Cons:
"I paid $160 for tire rotation and oil change. I have receipts with our local Honda dealer that same service is $80."
"Visited on Thursday, July 20th about 1 hour before business closing for an Acura MDX for my wife. They had now upped the price by $40 more a month with no explanation."
"The manager clearly agitated, gave me an outrageous quote."
"Pricing: way overpriced for MDX, it's a Honda with leather folks.... for the same price they quoted you can get a X7 which is twice the MDX MSRP."
"Be careful of their service department! Regularly I take the car for oil change and other services, online price for oil change on the website says - $61.68. They quoted me $139.00."
"Then want to charge 30$ to ship your registration when it's only 10$ for a copy from the DMV."
"The price he was quoted was not what I ended up paying."
Facility and Comfort
Pros:
"It’s always a bonus not to sit in a dealership for hours on end."
"Even the waiting room was clean and temperature ready. complimentary coffee and tea and the atmosphere was friendly and inviting."
"Everyone encountered was a breath of fresh air here at Springfield Acura."
"The best experience ever at Springfield Acura in NJ."
"The process here was seamless, and I didn't have to spend all day waiting, they arranged and made sure all the dots were connected."
"From the minute we walked through the Showroom doors we were treated like gold."
"Springfield Acura provided us a wonderful new car buying experience for the second time over the last ten years."
Cons:
"And the waiting room is in need of refurbishment."
"Inside doesn't feel like usual Acura dealer, you have to ask for water, coffee is free but everything else is extra charge via vending machine."
"Their waiting room is dilapidated - but the reps are nice; service mgmt is extremely rude."
"I sat in the dingy waiting area for over 2 hours for what should have been a simple repair."
"The place is cramp, park behind the building and wait for valet to pick your car up."