Lomax Carpet and Tile Mart Reviews Summary

Customer Service

Pros:

• "Great place to shop for carpets and tiles. Excellent customer service. Amazing quality and deal breaking prices!"
• "Special shoutout to Rick and installer, Carlos, for excellent customer and technical service."
• "Just wanted to say that we got a 5 star customer service provided by your employee Jessie Lerner, she went above and beyond to help us with the flooring choices."
• "Great Customer Service from none other than the best manager, Jack!!!!!"
• "John Beatty provided outstanding customer service from start to finish - assisted with every detail."
• "Great experience working with Susan Wargo over the past few weeks for our bathroom and flooring remodel."
• "Jason has a great sense for quality, cost and always a friendly customer service approach."

Cons:

• "We have been in contact with Lomax for THREE months regarding them getting this film removed and/or redoing the tile, this is their error after all. It is still not resolved."
• "The manager took my information and said he’d call back. Ha! I had to call back two weeks later and got some run around."
• "I essentially had to beg someone to help me in order to try and buy tile for a remodeling project for our bathroom."
• "I ordered carpeting on November 15, 2020. I heard nothing from them and went back to the store on December 26 to check on my order."
• "I purchased and installed flooring, and had a question concerning a piece that connects the flooring to an existing carpet. Three calls, left msgs, no response."
• "Salesperson forgot to return call and blamed 'new person' for neglecting our order."
• "I rate only two stars due to my calls for support not being returned."

Installation Quality

Pros:

• "The installation went super smooth!"
• "With the amazing install of the floors, I extended into the remaining rooms within the house along with selection of area rugs."
• "The three man crew that Lomax sent to install did a magnificent job."
• "Antonio did a beautiful job on the installation."
• "The guys who installed the carpet were extremely nice, professional and did such an awesome job."
• "The installation could not have gone better and the floor is stunning!"
• "Felix and his associate did a wonderful job installing carpets in all three bedrooms and basements steps."

Cons:

• "The instillation was done poorly and the workers made me uncomfortable."
• "After some really unfortunate experience with Lomax, some of which consisted of receiving the wrong rugs twice."
• "The installers showed up with the WRONG tile."
• "The installation was over half a day late."
• "They sent the installer again who could do nothing."
• "After he finished, we saw freshly installed boards cracked."
• "The installer they sub contracted left a film of grout over the entire floor and it developed a yellow, tainted film over the whole thing."

Product Selection and Pricing

Pros:

• "Great selection of rugs."
• "They have so many floors, tile and rugs to choose from. They are beautiful."
• "They have good collection of rugs, tiles and carpets."
• "Plus the prices were lower than anyone else! Love Lomax!!"
• "Besides low prices on a large selection of carpets, they had great sales and exceptional service."
• "We found much more of a selection of tile for our backsplash than we saw anywhere else."
• "And of course the tile selection, for both field and mosaic, and the prices are VERY hard to beat."

Cons:

• "We tried to tell them we didn't want the trim then, but they told us it was our fault and we would be charged with a 20% restocking fee."
• "Purchased a more expensive carpet with a 25 year warranty, or so we were told at time of purchase, for stains and cleaning."
• "Professionally cheap. They will get your buy for getting the measure but quote is very high than expected or explained in the store."
• "They will take forever to come to work for you, and give bad quote, dont even know how they measure to bump up the price."
• "When I went to pay my balance due, he changed what he told me saying I owed Lomax x-amount and the installer amount was going to be separate."
• "Ordered 'in stock' advertised tile on Saturday with the promise that it would be available to pick up in store Wednesday... On Saturday I called and they said the order was never actually placed."
• "A year and a half later the floor is covered in scratches."

Customer Experience

Pros:

• "Lo Max, Jack and Suzane are the best people and Lo max best company to work with."
• "Jeff is the new manager and brings a great new attitude to customer service."
• "Walked out with a classy charcoal rug. Perfect!"
• "The experience I had at Lomax was incredible. Dean helped me and my family to choose the best flooring for our new home."
• "The sales team really went the extra mile."
• "Our salesman John was patient with us and helped us to pick out the right carpet."
• "GREAT experience while shopping for LVP flooring and area rugs. Jack and Susan were professional, helpful and informative during the entire process."

Cons:

• "Left without doing anything as I hate the 'car Salesman' type pressure."
• "We regret not going with the other well known store that we had worked with in the past. We won’t be making the mistake of shopping with Lomax again."
• "STAY AWAY FROM LOMAX!"
• "Most unorganized business I have ever encountered!!"
• "I have bought a lot of carpeting from them but will never buy again. TERRIBLE SERVICE!!!!!!!!!!!!!!!!"
• "Very underwhelmed with this place because you couldn't tell the difference between staff or customers and no one is approaching you to help you with the services."
• "Do not purchase anything from these guys!"