"The customer service was excellent ... including the phone exchange before I arrived at the store."
"Overall great experience and great product selection...total professionals and very helpful!!!"
"Can't say enough about their customer service and willingness to help the customer."
"Everyone at the bike shop is very knowledgeable, courteous, and helpful."
"The staff were friendly and not in a hurry to make a sale."
Cons:
"Very disappointed in my experience with the bike shop."
"I called a little before I went to the shop and they said they could build my bike no problem but once I got there they said they couldn’t take it anymore."
"This place reeked of weed when I went in, don’t know what that was about."
"Maybe I came at busy hour 630 pm on a Thursday but customer service is lacking."
"Don’t tell people their bikes will be done if you can’t get them done."
"Moral of the story bad customer service would not recommend any to shop or try and sell your bike here."
"I was met with a look of an unattended mind."
Product Quality and Selection
Pros:
"The atmosphere, and the knowledge of 2022 models all back to models 40+ years ago is impeccable."
"These guys carry quality bikes and accessories."
"They matched us each with the perfect bikes. The store had great inventory."
"They had every part we where looking for and more. Lots of bikes in stock."
"Bikes for the whole family were affordable and top quality- how often do you get that combination?"
"Great selection of bikes to choose from."
"They had a great selection of bikes and accessories."
Cons:
"When it was returned to me I still had a flat tire and the other tire was entirely too small."
"Had to take my bike elsewhere because these people could not even find that a front wheel was crooked."
"I would never recommend BCBS for any repair job, feel like they just want to sell you a new bike."
"I took my daughter scooter there to get her tire replaced and asked them if they can tighten up something under her seat it took 2 weeks to get it back."
"Getting skeptical. They’ve been extremely friendly however I ordered an SE bike in December, they charged me immediately and now it’s Mid April and still no bike."
"Only needed a new cable for the rear shifter... Refusing to fix the bike and practically throwing me out of the shop."
"Terrible service department.-Terrible terrible service. Would never recommend."
Efficiency and Expertise
Pros:
"I was out of the store in less than 10 minutes."
"Walked in and out with the purchase of a new bike in 10 minutes."
"The mechanics are very skilled and really know what they are doing."
"Jimmy stayed in constant contact to ensure we were up to date on the delivery."
"They did the repairs right then there."
"Staff is very experienced, knowledgeable and helpful."
"Fixed my sons flat bike tire in minutes!"
Cons:
"I went there to get a bicycle assembled. They have had my bike over 9 days. And the price is $90."
"I understand there were delivery issues out of their control, but the miscommunication was frustrating."
"3/20/19 Today is wednesday again and still no call."
"3/17/19. Charlie told me I would have the bike back on wednesday. I waited until sunday. No call from him so i called."
"Salesman (owner?) refused to wear a mask while helping me."
"I was told by an employer that I’m able to come in and sell my brand new slightly used Se big flyer, and when i came in i was told they don’t buy bikes."
"7/2018 I wont bash the shop. My customer experience was terrible."