JOANN Fabric and Crafts Reviews Summary

Store Stock and Selection

Pros:

• "This store always seems to have what you need."
• "Their selection of fabrics is very good and organized."
• "This Joann's has anything you could need or want for crafts and sewing."
• "Their fabric selection is great and they have all sewing supplies."
• "They carried everything that I needed wonderful place if you like doing different things and you have a lot of hobbies."
• "The inventory is voluminous and you can find anything you need related to sewing, knitting, crocheting, tie dyeing, and many other crafts!"
• "FABRIC of all kinds, fur, feathers, silk, prints, cotton, 3-D florals, amazing."

Cons:

• "Although this store is quite larger than most Joanns, it did not have a wide variety of papercraft items."
• "A lot of yarn was out of stock as well, but that might be due to shipping orders or pickups."
• "They are also 'out of stock' on a lot of mdse."
• "The store had nothing I needed."
• "Many items are mismarked. They have prices on pegs & yet that's not the price."
• "The store stock seemed depleted - it could be that this was the last day of a mega sale."
• "Didnt find what I needed, stuff to make a mosaic stepping stone."

Store Cleanliness and Organization

Pros:

• "Clean facilities."

Cons:

• "The place was a mess. Bolts of fabric sagging off the shelves, shoved in wherever, on the floor blocking the aisle."
• "What a mess. Bolts of fabric thrown everywhere, including the floor."
• "The messiest store I have ever set foot in in my life."
• "The material section looked like Vietnam hit it."
• "The store was filthy. Fabric laying on the floor. Unpacked boxes."
• "The store is a huge mess. Half the shelves are totally empty."
• "The cutting counter is atrocious, it's a mess and the whole store is disorganized and quite literally filthy."

Staff and Customer Service

Pros:

• "Plenty of helpful staff though!"
• "Wonderful associate named Grace! She was very helpful in finding the items that I was looking for."
• "The staff there is always so nice, helpful, and knowledgeable."
• "Friendly staff, huge selection, and frequent sales and coupons."
• "Amy is very helpful, sweet, and does her job with a smile. She was going above and beyond."
• "All staff members are most helpful and knowledgeable."
• "The représentative was more than very helpful."

Cons:

• "The keyholder is so rude I'm still baffled that she even has a job."
• "The store manager, who is a rude old lady, accused me of stealing an item."
• "They weren't very friendly or approachable, which was very disappointing."
• "Employee didn't seem well trained."
• "I dont recommend shopping here. Poor management."
• "The old ladies did not want to assist you."
• "Manager is very rude to his staff."

Pricing and Checkout Experience

Pros:

• "Good place for arts and crafts as well as fabrics but has gotten a bit pricey as of late."
• "I love when they have the patterns on sale. Can't get any better!!!"
• "Great place with GREAT discounts."
• "Their prices are cheap."
• "Reasonably priced."
• "Frequent sales and coupons."
• "They honor coupons without issue."

Cons:

• "Mainly go there for fabric only, the rest of their stuff is overpriced."
• "The crappy fabrics that they do carry are overpriced."
• "Price printed on label end 7.99, charged 9.99 and was told sale price is 7.99 thus voiding use of coupon."
• "All the prices are hiked and sales are now non-existent."
• "They charge .25 cents for shopping carts in a fabric and craft store."
• "Ridiculous prices. If you are in need of seeing notions and have no time to shop around, you can find what you need here. A spool of black thread is $6.99."
• "Large selection of fabrics but poorly staffed. Very long wait at check out."