Westbury Toyota Reviews Summary

Customer Service

Pros:

• "Sammy Zmarrou is an amazing outstanding sales person, so honored to have her assist us."
• "Louis Amezquita... patiently answered all my questions, explained the features of different models."
• "Kelly was my sales representative and she was exceptionally kind and helpful."
• "Denni Rodriguez... was extremely careful and genuinely cared about getting you the best value and deal possible!"
• "Faiz Patel for his attention to detail."
• "Thank you for the wonderful car and outstanding customer service!"
• "I'm thrilled with my new car and the wonderful service I received at Toyota Westbury. Highly recommended!"

Cons:

• "Westbury Toyota's handling of business was disappointing."
• "Sammy... said rudely 'You can’t talk to another dealership while I’m working with you and it’s disrespectful' and she kept frowning until the called ended."
• "Chris played the old, ‘Let me ask my manager.’ routine, LOL 😂🤣😂🤣."
• "When he showed me the new vehicles he was condescending, telling me about features like they were special to the car in question... but these are features that are essentially standard on all cars."
• "They sold me the car before even having title in their own facility."
• "They don't even answer my call all are on vacation."
• "After spending over 5+ hours across 2 days to only have Westbury Toyota reveal the open recall at the end of the process is incredibly frustrating and a waste of time."

Sales Experience

Pros:

• "The team over at westbury Toyota made this process easy!!"
• "Mohammad F Dar and his Team was outstandingly smooth."
• "Great service and great staff. Everyone was very helpful and made my experience much easier than I thought."
• "The entire experience was outstanding, and I couldn't be happier."
• "Great experience at westbury Toyota I will definitely recommend them to anyone I know who is looking to get into a new car."
• "Rameet Khanna was amazing he was very knowledgeable, professional, efficient and friendly."
• "A big thanks to Mr. Dar. We got the brand new 2023 Toyota tundra, custom color."

Cons:

• "Buyers beware!! Set up an appointment to see a vehicle earlier this week. Verified with Carlos that the vehicle was still in stock and for sale-and was contacted with verification multiple times this week."
• "I didn't like the way he presented what my options were and the way he shifted blames on why Escobar wasn't there - 'Escobar's not here and I don't know you' wasn't a good way to start the conversation."
• "They do not care about clients, bad treat and I will always come and recommend here."
• "There is no reason that no one could be transparent with that it wasn’t for sale."
• "Assistant Manager just walked away when I declined to accept his pressure sale tactic."
• "Until today it's been two months I haven't yet received my title and registration 05/15/2024."
• "The waiting time for registering a license plate is relatively long."

Facility & Amenities

Pros:

• "Very nice place, very clean."
• "The store it’s clean chill and they have a frat environment."
• "As we waited for the documentation, she provided us with hot chocolate, pastries, and pistachios."
• "The dealership showroom is clean, spacious, and have a great number of vehicles on display."
• "First of all, this is my third car purchase from Westbury Toyota, which speaks volumes."
• "The facility was very clean and the process was excellent and very well handled."
• "When you come in, definitely ask for they’re fresh house-made popcorn!"

Cons:

• "Sammy was very rude and impatient. I felt rushed and ended up leaving."