"I was absolutely blown away by the service and attentiveness of all the staff at Toyota World of Newton, and I would absolutely buy another car from them."
"James and Julia made the car buying process a breeze. Highly recommend."
"John Mayo who was extremely personable and non pressuring."
"If I don't understand the nature of the repair needed they take me to the car and show me what the problem is."
"Vinny Scuralli is the best. Went there without an appointment and he took me right away."
"Cassandra in the service department is the best!!"
"Joseph is great! Always goes above and beyond."
Cons:
"You are loosing customers, which will affect your business sooner or later."
"I would not recommend working with this dealer."
"This is the WORST experience I've ever had while been buying cars for 40 years."
"I will never go back to this dealership, nor refer a friend."
"Destroyed my credit, with a vehicle that was not in my posession."
"This is the most misleading and unpleasant dealer I’ve worked with."
"Literally the worst experience that I have ever had at a dealership."
Service Department
Pros:
"The parts and service center are top notch."
"Took in my Tacoma today, they did a warranty replacement on a 6 year old battery (got a nice discount on a new one)."
"The team there is always willing to get you the best deal whether you're buying a car or having something repaired."
"They must employ only the best mechanics because they finished this huge job so quickly."
"The shop is always clean. Everyone in the office is professional and explains everything well."
"Great service department. Very professional."
"Good service, reasonable prices, comfortable waiting room, complimentary car wash."
Cons:
"Service dept will take advantage of anyone walking thru the door."
"They interrupted work on our car so they could take care of someone who just popped in!"
"Service dept is having issues."
"Customer service at the service department is terrible. Took 4 hours to complete recalls and 10k service on my Tundra."
"I called to make an appointment for an oil change, tire rotation and wheel spacer install, was told it was no problem, and then an hour after sitting there waiting was told they couldn’t install the spacers due to liability issues."
"Well the recall was unnecessary, the other two issues one of them was expensive just the inspection 180$ and the other it’s a rusted part they don’t replace or consider not necessary for the next 10 years, the service is mostly the worst."
"Rude Behavior-Staff(Thomas) -Was charged 195$ for a Recall check for the Vehicle under Toyota Care and less than 2 years old."
Sales Experience
Pros:
"James Scott at Toyota Newton made everything more easier than I could have imagine."
"Everyone here is straightforward and honest, they don’t charge for nonsense."
"I highly recommend that if youre looking for a new car go down to Toyota World and ask for Charlie!"
"Shaun Hynes was my salesman and he was not pushy at all."
"I'm very glad to have done business here, and I would highly recommend this dealer to anyone in the area looking for a great car and excellent service!"
"Highly recommend going to Toyota World, they truly care of making sure you make the right decision of buying a vehicle and put No pressure at all!"
"Paul Conway, highly recommended sales associate, was very helpful and didn't beat around the bush."
Cons:
"I want to inform others how I was treated and will not be considering a purchase from your dealership. My rating is 0 stars."
"Absolutely unbelievable experience!"
"First they wanted me to commit before they showed me the numbers."
"The experience couldn't have been any better."
"I had to speak to the general manager why it was taking so damn long for the paperwork."
"Being very rushed through a purchase of a $50,000+ Platinum Highlander was NOT what one expects with the finance manager... Very unprofessional."