Address: 7702 Penn Dr, Breinigsville, PA 18031, USA
Phone: +16103959858
Rating: 4.5
based on 160 reviews.
Customer Service
Pros:
"Joe C made the whole process feel like a breeze."
"Jim the sales associate was very knowledgeable, non-aggressive in his sales approach, and spot on his delivery date."
"Joe Castrovillari (sales) and Jason (finance) explained the process systematically and with clarity."
"Krause offers the best service. I am a young car buyer, they treat me with respect, are honest, and don’t try to up sell me."
"Jim from sales did an amazing job helping me get the car/color I wanted."
"Joe negotiated a very fair deal for us."
"The service managers were all friendly and helpful."
Cons:
"It seems very shady and very misleading to have a price online and that be only if you have a trade in."
"The sales man told me I had to pay $1500 extra to get used car if ai don’t trade in!"
"Please consider other dealer before considering this dealer!!!"
"Sales person who met with me was not only unwilling to work with me or my budget, but his attitude reeked of 'I know you're not going to spend a lot of money on a new car today, so don't waste my time.'"
"Very unsatisfied!! Made a deal over the phone with the sales person... Surprise the vehicle was sold no phone call no nothing from anyone. EXTREMELY UNPROFESSIONAL!!!"
"Dealership did not honor the price on a lease that the sale person emailed to me."
"Very rude and condescending on the phone."
Service Department
Pros:
"Just had my RAV4 serviced last week. As expected, Sandy and her staff took care of me in a timely way."
"This dealership consistently provides professional and personal car care."
"The whole team there at Krause Toyota is top notch and runs like a well oiled machine."
"The Service and Sales Staff at Krause Toyota have always taken care of us."
"The service department are some of the most honest people who do not try to rip you off."
"The Service Department at Krause does a terrific job."
"They have a great service department at that dealership."
Cons:
"Sandy allows a technician that is not licensed to do inspections to use her credentials to conduct those inspections. Which is illegal."
"Sandy picks favorites in the shop... This determines how many hours you receive as a technician."
"Recently they placed a recall on the vehicle, and it was upsetting to know they don’t give courtesy vehicles."
"Krause wouldn’t honor my ToyotaCare plan purchased at another Toyota dealership."
"Sandy degrades and belittles customers on a regular basis and treats the technicians even worse."
"They fired a man because he had a disability and their service manager, Sandy, didn’t like him."
"It is unfortunate that Krause Toyota tried to deceive me into this unnecessary work."
Facility & Location
Pros:
"Men's Restroom is clean and up to date."
"Great Location. Just off major Highway."
"The Grounds and the Facility are in great shape and well maintained."
"Great waiting Lounge with coffee and TV."
"Great Selection of Cars and Trucks. New and Used."
Cons:
"Also Snack and Drink Machine. That costs money."
Pricing & Sales Practices
Pros:
"I will refer everyone & anyone!"
"Krause Toyota has a great reputation for a reason."
"They are Americas oldest Toyota dealer for a reason!"
"They quoted me at prices that were 45% and 35% less than KBB trade in values."
"Their prices were significantly lower than their competitors."
"The price of the car was reasonable and I received a fair price for my tradeoff."
"Got a decent price for the trade in value for the car I wanted!"
Cons:
"I’m interested in a new Toyota and placing an order in the next few months. I called Krause sales and was told we can order a new Toyota. Since I’m not doing a trade in there is an addition $1,495 charge over MSRP."
"They told me since it was a new year the vehicle is 'one year older', and they dropped the value another $2500."
"Salesman informed me if i did not have a trade in the mark the vehicles up $1500 over asking price."