"The entire Koch team that I interacted with were superb and highly professional."
"Adam in finance was also just as amazing and made it easy to complete all of the paperwork."
"Jacob Horst and also Adrianna from the online team checked in and made sure that my questions were addressed."
"Mike got me squared away with paperwork and finalizing all legal documents. He explained everything in detail, answered all of my questions fully, and was very relatable to talk to."
"Every member of the team demonstrated care and commitment to making sure they had our best interest in mind!"
"Your attention to detail, professionalism, and friendliness left a lasting impression on me."
"The entire team treated me like family and helped to send me home with the perfect car."
Cons:
"Our family will never do business with Koch again. Total nightmare from the very beginning."
"Oil leaking in my driveway after service!"
"I didn't received not even a courtesy call. We have to buy the shock absorber and paying everything out of my pocket."
"Felt completely deserted and helpless when I should have been ecstatic about my new SUV. Horrible feeling.."
"Quoted one interest rate and received interest rate almost double what was quoted."
"Stay far away from the service dept."
"I loathe this dealership. Specifically the service dept. They have no idea how to treat their customers."
Sales Experience
Pros:
"We recently purchased a Tacoma from Koch. EVERYONE at this dealership is wonderful to work with."
"I absolutely love our new beauty and recommend this place."
"Toyota Corolla Cross Hybrid 2023 car is one of my best options ever."
"It was a fantastic experience, and I will certainly recommend you to my friends and family."
"I recently purchased a car at Koch 33 Toyota and I must say that not only was the staff phenomenal, this was also a very painless experience."
"Our sales rep Adam was really good."
"Great personality and lots of help!!!"
Cons:
"I was working so I had my wife call for the new quote. They quoted MY WIFE over $800 to do the same work."
"In October they quoted me $521 to do the front brakes and rotors."
"I brought my tundra in for an oil change and when I got home I noticed it leaked oil all over my driveway permanently damaging my driveway."
"Has the only CAPSTONE I could find!!!"
"Unhappy toyota owner I should have bought a ford!"
"Don’t get your car here! They screwed me over twice here!!!"
"Had a pretty bad experience here buying a used vehicle in January '24. Numerous people dropped the ball between sales and service."
Vehicle and Pricing
Pros:
"They had fantastic reviews. That's why I chose this specific dealership to purchase from."
"You can’t buy happiness, but you can buy a car at Koch 33 Toyota. And that’s kind of the same thing!"
"I bought a 2023 Corolla from here and could not be happier. Customer service is excellent and the prices are not bad at all."
"Best car buying experience I've ever had."
"They have a good inventory, and we were grateful to get the vehicle we wanted as soon as possible."
"This was the best experience we had so far with buying car."
"I ended up with a Tacoma pickup truck for less money, awesome!"
Cons:
"EDIT: I just learned that the car I bought from Koch 33 had been in at least 2 accidents and they did not disclose that to me at the time of purchase."
"I absolutely regret buying from KOCH. I personally will not buy a vehicle from here again, and would not recommend it to friends or family."
"This truck has returned 2 times for a stuttering while driving."
"I had to pay for tire balance that should have been under warranty."
"Won't fix my brand new truck I had less then a month!"
"It all started with a flyer for preapproval that the sales person admitted was basically a bait and switch scam to get people in."
"Kinda glad I had this experience cause I’ll never consider buying from a large dealer like this one ever again."
Facility and Staff
Pros:
"The lovely girl at the front desk was super inviting and engaging."
"We are very happy with how the buying experience has been handled."
"The entire team showed genuine dedication to customer satisfaction."
"Thank you to everyone who made this buying experience seamless, especially my salesperson, Charles Dale."
"Everyone there was so customer minded! Friendly, transparent, non-pushy, understanding, and could tell they were wanting a win-win."
"The premises, including the repair shop and maintenance bays, were impeccably clean and well-organized."
"I would definitely go back to Koch for future car buying."
Cons:
"Felt completely deserted and helpless when I should have been ecstatic about my new SUV. Horrible feeling.."
"They did not clean up after the oil change."
"Had a appointment to ask questions about my tundra. The old shop foreman was a bit dismissive unable to help."
"Real bummer you are directed to their robot Brooke when you call in to schedule service."
"The finance guy, we are still waiting to hear back on a couple of questions we have, I called twice, 3 days later still no response."
"I was disappointed with the time it took to replace new tires on the car prior to picking up the car."
"I will never come to this dealer ever again. The amount of unprofessionalism, disrespect, and blatant misogyny."