"The service department has always been helpful and transparent."
"I was immediately greeted by the outside staff. The counter staff immediately welcomed me."
"His kindness, friendliness and willingness to explain everything in great thorough detail does not go unnoticed."
"Everyone I dealt with at the dealership was very friendly and helpful and I never got that pushy uncomfortable feeling one usually gets when car shopping at some dealerships."
"The entire staff honestly was so welcoming & helpful which made my experience amazing!"
"The people working there are polite, humble and most importantly they listen to you."
"The staff at Smithtown VW Service are friendly, knowledgeable and are always willing to help."
Cons:
"I recommend no one to visit this place because they are NOT trustworthy and mean."
"This is the worst place for service I have ever experienced."
"In my opinion..... A horrible service department, nasty as well as unresponsive."
"Incredibly rude and dismissive receptionist."
"Stephanie the Service Advisor has the worst customer service skills I have ever experienced."
"Service representative seemed annoyed that I walked in."
"I was ignored (invisible?) for nearly 10 minutes while standing directly in front of an 'advisor' clacking away at a keyboard and looking at his screen."
Sales Experience
Pros:
"Thank you Sal & Mike for making buying my 4th VW very enjoyable."
"We just had a wonderful experience buying our pre-owned Audi Q3 with Smithtown Volkswagen."
"Sales staff is great!"
"Kenny the salesman really went out of his way to make sure I was happy!"
"Just picked up a 2021 VW Tiguan for my daughter, dealt with Jon in sales and he couldn't have been more helpful and professional."
"Vinay was our sales agent and he went above and beyond to work with my family in finding the vehicle that would best suit our needs."
"Salesman Alex Soto provided me with a stress free experience."
Cons:
"Overall I would take your money somewhere else as they are incompetent and sell poor quality used vehicles inspected and repaired by Helen Keller."
"Contacted the dealership and discussed pricing over the phone with one of the sales people multiple times over 3 days...they sold the car 'yesterday' and 'probably forgot' to check the inventory before telling us to come in."
"The GM Jhon does not care when you tell him what’s going on."
"Went here the other day, found a car I liked, started to ask about the price with the sales person, only to be told the price we saw online isn't the price of the car."
"They lie to get you in the door and then add crazy fees."
"Price of car was falsely advertised to get you in the door."
"The Sales Department from my recent experience, disappointing, dishonest, for their own gain, and untruthful."
Vehicle Service and Maintenance
Pros:
"They took care of us right away at 730am and were on time."
"Got my car back on the road and handled all communication with my warranty company."
"They checked for any open recalls and the work was complete in a short time."
"Found out that two of my tires were in really bad shape, one with a nail and one with a huge gash. They never forced my arm into getting all four tires."
"Oil changes are also good to do here as well."
"I have used their Service department for tires which I would recommend."
"Servicing cars at this dealership since 2008, 3 cars bought here. Current service team is great, no phony changes, explain every part of the work done, very helpful and far from the dealer/stealer concept."
Cons:
"I already had a major issue with the sales department of Smithtown VW, and now the service department has let me down as well."
"This service department doesn't get repairs right the first time."
"The service department will do the very minimal cleaning and check before they release your car, be warned!!!"
"Dealer now refuses to fix work covered by warranty because I gave them a 1 star review."
"The service department is hidden off to the side and not state of the art."
"WORST EXPERIENCE EVER!! They LIE about updates and let your car sit there with no work done!"
"Avoid the service department here at all costs!"
Facility and Amenities
Pros:
"Shockingly our new car came with a full tank of gas, this may seem silly but that’s a huge pet peeve of mine."
"Service was friendly, Noah did a great job managing a very busy Saturday morning and got me out quick."
Cons:
"I went back upstairs to go sit some more in one of the uncomfortable ripped leather chairs, with no vending machine for a snack like other dealerships have (only thing available was coffee or water)."
"They deserve an updated showroom and offices. It’s been too long!!"