"The staff here never once made me feel anything other than comforted."
"She was outstanding and compassionate."
"Everyone on staff, from reception to nurses to surgeons are all so compassionate and understanding."
"The staff, nurse and vet were all very kind and seemed to really care."
"The front desk staff was super helpful and kind."
"The staff is so friendly and are total pros."
"Very sympathetic and friendly staff."
Cons:
"A conversation lacking in compassion, cold, lacking any feeling."
"We never met the doctor, ever."
"The receptionist working Saturday Morning 1/9/21 was extremely rude and short with me."
"Emergency Services, it was an overall miserable experience at Blue Pearl."
"The doctor last night had zero bedside manner."
"ZERO CUSTOMER SERVICE-do better!"
"Poor communication regarding appointment and instructions."
Facility and Comfort
Pros:
"The place was immaculate and huge!"
"Clean beautiful building."
"This is a great facility. Well-maintained and clean."
"The establishment was clean and welcoming."
"The waiting area is very spacious and comfortable."
Cons:
"I just wish the chairs in the waiting room were more comfortable."
Communication and Updates
Pros:
"I was kept updated throughout the night and day several times."
"The nurse has been communicating with us through text which is wonderful."
"They really keep you informed."
"They were very informative and called and texted regularly providing us with updates."
"The staff and doctors went above and beyond to take good care of our fur baby."
"We received multiple calls with updates through Moose’s stay."
"They constantly communicated what was going on with my Dog and were patient with all my questions."
Cons:
"I’m not sure why they have a text communication when it’s rarely answered."
"They kept asking for records which we had confirmed were transferred and when we spoke with vet seemed like she hadn’t reviewed them."
"I was TEXTED with information I didn’t need, and when I texted back with my question I got a generic response."
"I brought my new adoptee who had major ear issues. Communication at this place is severely lacking."
"As I arrived to pick up medicine for my cat who is suffering, instead of being greeted with compassion, I’m greeted with rudeness and being talked about."
Cost and Value
Pros:
"The bill won't be cheap, it is true, but it's well worth it."
"While the cost was a bit high (average cost for this incident at any hospital), I understand that quality treatment and care is important."
"Fees were high but not unreasonable."
"They quoted me a price range and there were no surprises, as I’ve had with other nearby hospitals."
"The cost was exactly what I expected after doing my own research beforehand."
"I'm so happy and I expected the price to end up being over a grand... and it was $650."
"Blue Pearl is expensive, but you get what you pay for and if you love your pet like I love my beautiful Harry, the cost is well worth knowing you are getting the absolute best veterinary care available."
Cons:
"The Care Credit options available are the worst I've experienced."
"We both strongly suspect that this business is predatory in nature and took advantage of my sister while she was emotionally vulnerable by recommending a myriad of extremely overpriced tests."
"What would be the purpose of more tests other than more money."
"It was just a very disappointing 😞 ordeal with Blue Pearl that I feel was unnecessary."
"I did not want to give 5 stars because the facility is VERY expensive."
"For 10 minutes with the doctor my ultrasound cost almost $500."
"I’d be charged $7000-$8000 dollars to have bladder stones removed."