"The noodles have the right amount of chew and are NOT mushy."
"Love the texture of the noodles, the flavor is good."
"We had four different noodle dishes and all were exceptional."
"The best hand-pulled noodles I've had in years!"
"The hand pulled noodles are their signature dish and super delicious."
"The noodles is for sure one the best I've had."
"Noodles were thick thicc, chewy and satisfying to chew in your mouth."
Cons:
"The hand pulled noodles are not worth it; they have a low quality, soft texture."
"The noodles were flavourful and chewy."
"Soggy and poorly pulled noodles."
"Noodles were either not fully cooked (hard to chew) or too soft."
"The noodles were soft and was overall flavorful."
"The noodles are maybe the most amazing things you'll put in your face."
"The noodles had a great chew to them and there was plenty of tender meat."
Service
Pros:
"This is a chain restaurant (albeit still fairly limited in numbers) and they do a good job of being consistent in their food but still handmade."
"The service was fast even though there was a lot of people dining in."
"Service is quick."
"Efficient service of food, and you bus your own trays when you’re done."
"The service is very fast and friendly."
"Very busy restaurant but serves very fast."
"Servicer were easy to work with when placing our order."
Cons:
"They only have an ordering kiosk and you pick up at the window, so there's 0 customer service."
"Service was also frustrating - we asked for an extra bowl so we could share various dishes but they refused and only gave us a plate which was not very helpful for soupy noodles."
"Not much of service because you do it all by yourself."
"With no service after the order (no refunds or exchanges), they get my 20 dollars and a firm thumbs down."
"The wait time for our order was 45mins and someone stole our order from the counter."
"I enjoyed my food although you have to get it from a kiosk and pay for it there."
"Clear communication regarding pet policies can significantly enhance the overall customer experience."
Atmosphere
Pros:
"It's a no frills establishment that's bustling with activity."
"The atmosphere was very inviting and I was able to enjoy the meal with buddies."
"The wall painting is also really cute and the staff are nice."
"Great atmosphere and friendly staff."
"The place was clean, prices totally fine."
"Friendly English speaking staff. Generally clean location."
"The restaurant has a modern look to it."
Cons:
"Dining in is possible but not a cost vibe."
"The Flushing location was shockingly bad."
"The place is kind of dirty and grungy but it has a lot of people that eat there."
"Tables and floor were dirty with oil and food stains are all over the restaurant."
"The environment though. It really can be a lot clearer."
"The layout is really bad and crowded."
"The place was dirty but the food was actually very authentic but too spicy for my palate."
Price
Pros:
"One of the best cheap eats in NYC with tax included & no tipping (as it’s a self-serve place)."
"Very reasonable prices for such a famous place."
"Overall 5 stars, because they don't take tips, but offer 401k, livable salary and lots of benefits."
"Cheap delicious handmade noodles (and more)."
"Delicious food at a reasonable price."
"It’s the right amount of food at a fair price ~$8 if you are looking for something that is savory and not too filling."
"Food is next level, very tasty and affordable."
Cons:
"I give 5 stars to their food but only 3 stars to their restaurant coz tables leave unclean and have to wipe that myself, no tissues paper in the box, unable to find cutlery, etc."
"Price is a bit over the top compared to other noodle shops around the area."
"Prices are a bit high considering that you dine and sit on metal tables and stools and food is served in plastic bowls on trays."
"delicious but getting pricey."
"Prices are a bit high considering that you dine and sit on metal tables and stools and food is served in plastic bowls on trays."
"In the middle of NYC where prices can very well wander into outrageous territory, it’s comforting to know that there is a place you can get a flavorful and filling meal for $10-15."
"Not sure why would someone like this."
Food Quality
Pros:
"The food is still good!"
"All of their locations are pretty busy as the food is incredibly tasty."
"Food here is so amazing."
"The food left a nasty residue in my mouth, the spinach dumplings looked like puke and tasted like grass."
"The chili oil is one of the best things I’ve ever tasted."
"Food is delicious.. A little spicy so I go mild. Still had a bang."
"The food was good as usual."
Cons:
"The dumplings had a weird taste to them too and were hard to keep down."
"At this point liang pi is their best item, and that has also gone massively downhill."
"The dumplings themselves were delicious, but what made them excellent was the sauce!"
"The spice was ok, but not satisfying enough this time around."
"The lamb and the bun were both dry and had any flavour."
"The seasoning on everything wasn’t great either."
"The sauce didn't have much flavor other than spicy and sour."