Central City Toyota Reviews Summary

Customer Service

Pros:

• "Love my car and the staff were great."
• "Husband and I came in with the idea of what we wanted. Lito was very helpful answering all our questions with transparency about the process and didn't try to sell us something we didn't want."
• "Maurice Ross was my sales representative, he was wonderful and very knowledgeable."
• "Brian fixed a recall on my car quickly, and Jamie went above and beyond to help expedite the process."
• "I have a 2009 Toyota van that is still running due to this Toyota. They always take good care of me!"
• "The CCToyota service team always exceeds my expectations with friendly, attentive and accommodating staff."
• "Central City Toyota provides an excellent experience all around."

Cons:

• "I would give them another 1 star review if google lets me!! Went back for an oil change and tire rotation, and when I got the car back, steering was so stiff and heavy!!"
• "But to leave a guest waiting for hours and hours and not communicate when they expect something, is always wrong."
• "The associates are always shocked and do just about anything to avoid honoring the quoted price."
• "Every transaction takes at least 20 minutes."
• "But what really kills me is the service time."
• "I will never take my car to any Toyota dealership ever again, nor will I ever buy a Toyota."
• "I have had bad experience with their sales department for not being honest."

Facilities & Amenities

Pros:

• "Their waiting facility was immaculate and very comfortable, and they also have a shuttle service if you don't want to wait."
• "Message plus a personal call to say when the job was completed."
• "The waiting area is great with sockets for plugging devices in and if you didn't want to wait, they also provide a shuttle service."
• "The courtesy and professionalism of all the employees. Everything is clearly explained including cost, time, and impact on performance."
• "The waiting area has charging stations, plenty of seating."
• "Staff are always friendly and both the arrival area and waiting room are clean and useful for folks who want to work while waiting for their service."
• "Everyone friendly and helpful from a personal call the night before the scheduled appointment."

Cons:

• "This place sucks. Always have trouble with their shuttle service."
• "Maybe they should hire more employees because nothing is finished in a timely manner here."
• "I did witness one bad customer incident involving a female and customer with an accent."
• "Once I was there to ask about getting my key fob duplicated. I was there for over an hour, while they endlessly looked stuffed up."
• "I called multiple times to set up a time to come in and no one has ever gotten back to me."
• "I won’t be returning."
• "I feel like such a fool. I was a single woman who made a meager living who didn't know about cars and they totally RIPPED ME OFF!"

Value & Pricing

Pros:

• "Central city replaced the fuel injector at cylinder 2 along with a spark plug. The fuel injector and rental car were all covered due to warranty."
• "Brian Mcdaid... made sure my issues were fixed with great urgency and pricing was reasonable for me to handle."
• "I love the quality of a Toyota car and when the quality of the dealership matches the quality of the car; you rest assure your money is well spent!"
• "I always feel that the prices are fair and honest, and they don't do extra work without asking first."
• "I never felt so supported and comfortable making such an important financial decision."
• "The service was fast, professional and my car is running great."
• "I'm super grateful for the savings. I'm even happier to know that Central City Toyota is a place I can truly trust!"

Cons:

• "I was charged $421 for an additional service contract off prepaid maintenance, however there was another listed price at $249 for the same service contract."
• "Because I'm a woman they tried to get over on me."
• "Unless your sure read up on the purchase Don't leave a down payment because if you do you will be sorry."
• "I was met with a dismissive even disrespectful response and attitude."
• "All and all, I'm giving 3 stars because the customer service while good, does not make up for the horrendous service times you don't expect to endure, nor should put up with."
• "A 72% increase in price was also unacceptable. Rip off for sure."
• "I am so disappointed in how I was treated. I feel as if they were trying to take advantage of me first as a woman and secondly as a senior citizen."