Kia on the Boulevard Reviews Summary

Customer Service

Pros:

• "Big shout out to the kia on the boulevard team and especially Charlie 10 out 10 for great customer service."
• "The Staff at this location is very helpful and friendly."
• "We met with JonSteve (Bam) today and his service was no less than exceptional."
• "As soon as I arrived I was greeted with a good morning and a smile by Ms Darlene."
• "Andy is professional and very pleasant."
• "I want to give DARLENE a big thank you for taking care of me at Kia on the boulevard."
• "The service manager was very personable; everyone there is nice, friendly and professional."

Cons:

• "The manager that I spoke with claimed that he had no idea that the car was not even on the lot."
• "This place needs a lot of customer service training."
• "Good luck trying to get service on the phone."
• "They also don’t give the impression of trustworthy people."
• "Not happy with this place. The service stinks."
• "They are so rude and unpolite."
• "Terrible customer service at this location."

Sales Experience

Pros:

• "Got a used car with great low mileage off a very experienced sales rep Chris Hendrzak!"
• "I needed to assist my elderly aunt to return her leased Kia early. Sales gentleman Enndy treated her great, gave her RESPECT and she was very comfortable with the transaction."
• "Fastest I’ve ever been able to buy a car! In & out thank God."
• "I recently had the pleasure of working with Anton Butcher, the used car manager at this Kia dealership, and I must say it was an outstanding experience."
• "Couldn't be happier. From the second I requested a quote online, I received the best service."
• "I went with my daughter to get a new car. The experience was awesome."
• "I am definitely going to be recommending my friends and family."

Cons:

• "Shady outfit... Would have never applied for financing if I was told up front about mark up."
• "Very disappointed that we left the dealership that night we bought our truck without confirmation because now we have to pay out of pocket for something that was not our fault."
• "They take advantage of low income people of color."
• "This place isn't good at all. We spoke to a salesman name Boe over the phone & kindly told him our budget & that we had a check from our bank. He said he can get us in the car we were looking at, only to be told all of their cars are market $5-6,000 over sticker price."
• "This dealership is absolute trash. I wouldn't recommend buying a tricycle from here if they sold them."
• "These guys do not have morals they will sell you a car 5k or 6k overpriced and will withhold information from you just to get the car sold at high price."
• "They are con artists and do not deserve to be running a car dealership."

Service Department

Pros:

• "The service department is excellent."
• "I took my car here last year for an inspection. It was fast, quick, and painless."
• "Excellent service department. Technicians do it right the 1st time."
• "Great dealership and even better service! Had an easy and smooth transition to my new vehicle."
• "Everytime I come here, Myself And mine are treated kindly, With Respect by all staff."
• "The people here are super friendly and will literally move mountains to help you out."
• "It was the best service experience I've ever had at any repair shop."

Cons:

• "They said that my tires will need to be replaced and aligned and charged me for the diagnostic."
• "They messed with my tires throwing the balance completely off."
• "Definitely avoid this place for service."
• "I took my Kia van here yesterday for a simple fix... I witnessed the technician using a crowbar to remove it which ended up leaving 2 dents on the back door."
• "Worst oil change experience ever. In the end, they didn’t change the oil, they specially installed a white filter, they have a blue filter."
• "Please be careful when taking your car here for repair. This dealership has had my car for almost 2 months."
• "Don't use their service department. I've had issue after issue with this place."