Address: 2520 Hempstead Tpke, East Meadow, NY 11554, USA
Phone: +15169384542
Rating: 4.5
based on 524 reviews.
Customer Service
Pros:
"The staff at AutoWorld KIA are wonderful people. They are nice and accommodating and the service is great."
"Wonderful Joe, my salesperson, let me assert what it was I was interested in and the space to assess the situation and that it was the right purchase for me."
"The Staff Member who helped us out was Terrence Lunnon, He was so helpful."
"Staff members that have class integrity & old school customer relations that set them apart!!"
"Daniel Ingardi. He was with us throughout the whole process of buying the car and was very patient and informative."
"The service I received from the staff was fantastic."
"I also wanted to thank Vinay who assisted me in finance... I would 100% recommend Maria when going to KIA."
Cons:
"BE AWARE! I got my car in 2016, they pushed me to get the extended guarantee, they promised that will cover 100k miles or 10 years, paid almost $2.000 for that. And Guess what? They lied!"
"Can’t comment on the sales side but the service side was no good."
"On the day I was supposed to receive the floor mats for the car, I was informed that they didn't have the specific mats and instead provided cheap, common $20 mats."
"So when I bought my car, I was told that there is a chip shortage for their key fobs so I would only receive 1 set of keys but the salesman told me that I would receive a 2nd set in the mail. Its been a year and still no key fob."
"Not a good first experience buying a certified car which died after 2 weeks."
"Terrible experience. I called to make sure the car is available... just to find out that the car has been sold the previous day."
"Walked into this dealership today... this is by far THE WORST dealership I have ever encountered."
Sales Experience
Pros:
"This was my second time working with Ernesto. He was able to get both my daughter and I into the vehicles of our choice."
"Our experience was stellar! Roberto was amazing!"
"Robert was very helpful in helping us getting our new car, and understanding how to use the new bells and whistles that have come with a new car!"
"Brian was such a great salesman... I am extremely happy with my Kia and the service from Brian."
"Joe took care of me from the start and made my buying experience so comfortable and easy!"
"Joe Batista was incredibly helpful and got me the car I was looking for and negotiated great numbers."
"Mike was friendly and helpful. He was upfront and honest about how long the process would be."
Cons:
"This place is a scam ... bought a car in March 2024 from them and the engine light already on."
"Sean the manager is about the only person there with any kind of sense... Communication is horrible and Terry (whatever he does there) is the worst person to speak to about anything."
"Dealt with Karim who seemed friendly but absolutely FAILED to deliver."
"Absolutely the worst dealership to work with... Service department wants you to do their job and the dealership doesn't stand behind their used vehicles."
"The worst experience I ever had for car shopping. Salesperson had zero knowledge of the car and argued with me when a simple price question was asked."
"But his manager Shawn was passively condescending, saying things like 'it’s not like you’re buying a $50k car'!"
"I put down a $5000 deposit yesterday in good faith only to return today and find out they sold the car last night."
Service Department
Pros:
"Mike was amazing from service!! I came for my first ever service on my Sportage Hybrid 2023."
"Came in for service and Zee was my advisor."
"The dealer fixed the paint job and honestly did a really good job, they attempted to get me proper floor mats but were still for the wrong car."
"Hi, I went to Kia auto world for service, Jeff is very helpful and thorough... Service timing and pricing was great"
"It was a pleasure to deal with Mike and Autoworld is well represented with a very good service rep."
"Zee from the service dept was very professional, friendly, and easy to work with."
"I had service done to my vehicle regarding a 'no start' issue and Kia was able to detect the problem immediately and get it fixed."
Cons:
"When checking the car in, service manager insisted the work was NOT covered under warranty and quoted me 'initial diagnosis of $200 before any work could be done'."
"Service department has s 50/50 at best with longer that 5 min wait times an repeated hang ups."
"I scheduled 24k maintenance for my 2021 Seltos SX Turbo... the simple oil change/filters replacement/tire rotation took two and a half hours."
"After spending 2 weeks trying to make an appointment to get my side view mirror repaired I finally got through the day my warranty expired!"
"Today while getting into the car the rear door handle feel off. I went to auto world to asked them about ordering a new part for the door handle since you can see where the part is cracked."