Congers Collision, Inc. Auto Body Shop Reviews Summary

Staff and Service Quality

Pros:

• "Nick was very informative and such a nice guy."
• "They provide higher quality service with an exceptionally knowledgeable staff."
• "Everyone there is very professional, helpful and nice."
• "The person that came out was very timely, professional and got me on the road in a matter of minutes."
• "These guys are respectful and efficient from start to finish."
• "They completed the repairs ahead of schedule, which was a pleasant surprise."
• "I highly recommend them as they are truly Rockland's premier Auto Body repair shop!"

Cons:

• "Horrible experience and horrible business. Our car was illegally towed by this company."
• "Would not recommend for any property management company."
• "Would not recommend this place did nothing for me with reducing the price or trying to help ladies don’t bother to go there."
• "Got my car towed to the dealership to get fixed but they say they never received it."
• "Not only was the receptionist rude she also hung up on us, and several other members of the complex where they illegally towed several cars that morning."
• "They never apologized for removing the plates without our permission and also became very nasty and rude."
• "They are extremely unprofessional and are ripping people off."

Communication and Customer Care

Pros:

• "Joey and The rest of the staff went out there way to be sure I was comfortable and understood Everything."
• "The staff was not only knowledgeable but also incredibly friendly and helpful."
• "Jimmy and the rest of the staff are so friendly, professional, and KNOWLEDGABLE!"
• "The staff always keeps you informed about your vehicle."
• "Richard kept me posted every step of the way."
• "Every interaction I had with the office was excellent. And they always call you back in a timely fashion."
• "Staff is always wonderful helpful and quick they have always worked with me to repair my car help me with enterprise and ensure I was receiving quality caring and exceptional service through the entire experience."

Cons:

• "Called CC to ask what happened and I was told that the tow truck driver said he dropped it in the parking lot and left the key with a random valet (this turned out to be a lie)."
• "I find it very unprofessional that you are on the phone while customer in the truck."
• "Never have I dealt with such rude and disrespectful people."
• "Congers collision’s customer service is horrible."
• "This is such horrible customer service and they shouldn’t have removed the plates."
• "Do not use they over charge and do not honor their word."
• "They never responded to a call on two separate occasions."

Repair Quality and Efficiency

Pros:

• "They did a great job restoring my car after the accident."
• "They fixed the damages on my car in a timely and professional manner and sent me home with a clean car both inside and out, a nice little added touch to the impeccable service."
• "A high quality auto body shop on all levels."
• "They made my 8+ year old car look like new, gave me a ride home, and had the car finished in a week."
• "The repairs were flawless and my car looks brand new again!"
• "The shop has done work on both of my cars and it’s always immaculate!"
• "The entire front of my car was messed up after an accident. Congers Collision made it look better than new and it drives great."

Cons:

• "Not happy with it they are a mess that's what they did to my car instead of fix it."
• "My motorcycle was damaged. I was informed that they had cameras on their trucks and that they may be able to figure out what happened by one of their employees."
• "This was a terrible experience and I will never use their services again."
• "They charged me $400 for a vent valve and light was on one week later again."
• "Good thing I did not go back did not need a converter."
• "So if you think sending your car to get fix over there think twice."
• "This just got worse because after reviewing local laws regarding towing we found that they also overcharged us for storage as well as their incorrect mileage calculation and winching."