Paul Miller Toyota Reviews Summary

Customer Service

Pros:

• "Everyone was helpful, knowledgeable and made my car leasing experience a pleasure."
• "Went in to take a look at a preowned Honda Ridgeline they had advertised on their website. Immediately greeted by Umair Khan. He was totally honest about the vehicle's history and its condition."
• "All around great service! Our experience was awesome thanks to our man Jose Gonzalez!"
• "It was a pleasure working with Marvin. He was professional, honest, and helpful."
• "I must add that the entire staff at Paul Miller made our time there truly pleasant and even entertaining!"
• "The team at this location is very kind and attentive."
• "Marvin Garcia helped my buying experience be absolutely seamless."

Cons:

• "Also, an had an extra $100 tacked to my buyout price and no explanation as to why."
• "The manager let a customer walk away over a couple bucks per month."
• "Sorry the service department does not deserve any stars but I had to give one star to get the POST sign on."
• "Pretty sure I just got up-sold big time by the service department."
• "This is a message for the owner: please hire people that know how to deal with and respect customers. More than three times they have hung up the phone on me on different occasions; they know nothing about customer service."
• "Not happy with the customer service by the manager that was behind the desk."
• "Customer service is foreign here."

Vehicle Purchase & Price

Pros:

• "When purchasing a vehicle in today's economy, lack of inventory, lack of chips and price inflation affect the purchase. At Paul Miller Toyota, you can get your dream car/truck in a quick turn around with no pressure from salespeople."
• "They worked with me to ensure I was receiving my certified 2019 Toyota Highlander Limited Platinum at a fair price."
• "After a well spirited back and forth we landed on a price I was happy with on an all cash offer."
• "I am thrilled with my purchase and highly recommend Paul Miller Toyota."
• "I'm pleased with my car and chose the right dealership."
• "Marvin and his team were able to finance, prep, and deliver the car the same day !!"
• "Great experience of purchasing a vehicle from start to finish. Ryan S. is very helpful and knowledgeable."

Cons:

• "I purchased a 2020 Honda Civic from this location... the car started making weird noises on the highway... the tires had bald spots they replaced all 4 tires... the oil shield fell off due to the mechanic only put back 3 screw which the shield requires like 8 this dealership acts professional but their work is not professional."
• "They would not negotiate on price or the fee."
• "I bought a used Audi here several weeks ago... Very unprofessional and I would never refer or recommend anyone to this place."
• "0 STARS! had the worst experience here. I had Ashley as the sales rep and right of the bat she tried adding all these extra fees and what not."
• "Advertised one price online. You get there and they added on ridiculous other fees ($3.5k) like POM warranty and 'recondition'."
• "I don’t recommend this dealership, they hide the fact that the car has defects, and in the agreements they indicate additional fees."
• "Went to the dealership and wanted to purchase a RAV4... We walked away feeling we were not in a truthful dealership."

Staff & Sales Representatives

Pros:

• "Kelly was super nice as soon as we stepped into the dealership."
• "Sam, the manager was instrumental in finalizing the deal, excellent customer service."
• "Samantha Rios, the sales rep was very professional and helpful."
• "Jose at PM Toyota is the best! He was patient, informative, honest, and went above and beyond with answering any questions I had."
• "Marvin Garcia was my salesman. He is very knowledgeable about the vehicle I was interested in."
• "The salesperson, Ricky, and manager, Nelson Moreno, were both excellent."
• "Marvin has always been wonderful and so helpful every time I’ve purchased a new vehicle."

Cons:

• "The experience buying the car was fine once they make the sale. After that I could not make a service appointment no one would call me back."
• "I'm never going back to that dealership for the service or to buy a car."
• "0 STARS! had the worst experience here. I had Ashley as the sales rep and right of the bat she tried adding all these extra fees and what not."
• "Unfortunately, my recent experience turned out to be extremely upsetting. I was given one information of my interest rate prior to the visit and ended up getting different information when finalizing the deal of course higher cost."
• "They had a bait car and tried to have us buy a 2019."
• "It’s a shame when making a deal means so little these days. I recommend going to a more respectable dealership."
• "His lack of basic customer service and rude behavior is completely unacceptable."