Tiffin Indian Cuisine Newtown Square Reviews Summary

Food Quality

Pros:

• "The baingan Bharta had a nice smoky taste once you put it in your mouth and as it dissolves, both dishes leave a nice spiced herby taste."
• "The cauliflower appetizer was incredible."
• "It was our first try to have Indian food here and we really got an authentic taste."
• "Quality Indian food is truly like an art when it is made right."
• "The food was presented so beautifully by the chef."
• "Food is excellent, everything is always made fresh."
• "The food was delicious and plentiful."

Cons:

• "I had ordered spicy Shrimp Vindaloo... Way too spicy and not flavorful as Indian dishes are."
• "Last time I went the food was good but yesterday i was so unhappy I order butter chicken and chicken masala both wear same and too much sweet."
• "Food taste was below avg … spices were too mild .. Chicken biriyani was the worst .. Just Mixing rice and chicken and you guys call it biriyani?"
• "Chicken tikka was good, but the portion for tandoori chicken was quite small compared to the price and the marination and taste was nothing like tandoori chicken from other good indian restaurants."
• "We ordered Paneer tikka masala and very disappointed with the taste. It tasted like curry with tomato ketchup, paneer was very hard to chew."
• "If I had one complaint, it's that everything was a bit too sugary."
• "The food overall wasn’t that great, especially for someone who have tried authentic Indian food."

Service

Pros:

• "Customer service is excellent! They heard I had a problem with a takeaway order and it was corrected very quickly and they were so nice about it."
• "The service was exceptional and the place was very clean."
• "The person who took my phone order was very helpful."
• "Not only is their food delicious, their customer service is great and their staff is very kind."
• "The service and food is just excellent!!!"
• "Our waitress was superb."
• "The staff working there are super friendly and professional."

Cons:

• "Watched the waiter take the bread off of our table (We were not even finished) and put it in the basket at the counter. He then reserved that bread to a different table."
• "Delivery Sucks!! I had a delivery, Where they could never get the delivery address right many times before."
• "Good food but they don't always follow instructions."
• "I ordered food online but I'm new to the area and didn't the know the difference between Newton and another location... He was extremely rude, argued with me, blamed me, and refused to do anything to help."
• "No apologies. We are taking a break from Tiffin."
• "The customer service this time was awful."
• "Busy atmosphere, rude service, food was good, but they don’t understand 'the customer is always right'."

Ambiance

Pros:

• "The restaurant also has an outdoor sitting for fairer weather which is great!"
• "They have a nice little set up inside with tables and it looks like a little restaurant inside and they also have some chairs and stuff set up outside so you have the choice to either eat inside or outside."
• "This is by far the best tiffin location, beautiful plates and wonderful atmosphere."
• "The ambiance was cozy and inviting, transporting me to the streets of India."
• "Food is excellent and ambience is great."
• "All within a welcoming atmosphere."
• "Room to sit outside in a very quiet, pleasant atmosphere."

Cons:

• "Seems the highly rated reviews are mostly by customers not accustomed to authentic Indian food. If you are looking for authentic Indian food stay away."
• "And it was too expensive…"
• "I am so disappointed! I was excited to have a location near by but no longer! If you’ve ever had Tiffin at any other location you’re sure to be let down."
• "The only change I would make is to buy chairs that are more comfortable. It's not such a relaxing and engaging atmosphere."
• "Despite being reasonably on time we were refused to dine in or take out."
• "They only put very little lamb meat, which is not worth the amount paid at all."
• "Do not go to this restaurant they have poor customer service and will steal your money."

Value

Pros:

• "The food prices are very moderate everything is between $12 to like $19 a dish."
• "They give you a lot of food and the people are very friendly."
• "Portions were also nice."
• "For mains we had Tandoori chicken and two chicken curries, traditional and vindaloo. We finished off the curries with naan and are looking forward to leftovers from the _large_ Tandoori."
• "The food is consistently good and the takeout is ready quickly even on busy nights."
• "The food is always fresh and flavorful."
• "We went in group and service was very good and nice people."

Cons:

• "I would've gave them 5 stars years ago. However, recently, I wasn't impressed. $17.00 for a small order of chicken Tikka Masala... Then they gave me one piece of garlic Naan that was almost $5.... it's time for me to find a new place."
• "Chicken tikka was good, but the portion for tandoori chicken was quite small compared to the price."
• "Love the food, but took an hour for take out food to be ready."
• "I ordered online which is how I always place an order here. Never had a problem before, but they are now closed and I ordered over an hour ago I called before they closed too and no answer. Still no food. No response."
• "Placed an order on the web site today, drove an hour to pick it up, when I arrived, they didn't have my order and said they gave it to someone else."
• "Pathetic behavior, not coming back anymore."
• "Last time we ordered food and picked it up they told us that they would deliver to us because their radius was 5 miles and we were 5.1 miles."