"I was completely blown away! Everyone was so kind and friendly!"
"They can always easily fit you into their schedule."
"Communication was top notch and the car arrived in perfect working order."
"The entire staff is so friendly and helpful!"
"Customer service is amazing - they always follow up after your service & all the employees in the office are so kind and helpful!"
"They even checked in with me a few days later to make sure everything was ok."
"The people here were kind enough to let me pick the car up a week later."
Cons:
"Really unprofessional and inconsiderate of their customers."
"You have that suspicion that the work they recommend be done to your vehicle doesn't really need to be done?"
"They recommended a bunch of services I didn’t need ($2,500 of services for a car worth $7,000; I confirmed with another garage that they were unnecessary)."
"Needless to say I would not recommend them and will not be returning."
"It caused me numerous trips back and forth to that shop to try and get them to fix a mistake of their doing that was causing a transmission fluid leak from my car."
"If you're ok with a shop charging you for things you don't need and inaccurate diagnostic reports, and spamming you with mail and texts, then sure, use these guys."
"THEY WILL PLANT A PROBLEM IN THE VEHICLE SO YOU KEEP COMING BACK TO THEM!"
Quality of Work
Pros:
"Knight's Automotive Repair is a SUPERIOR automotive repair shop!"
"Excellent quality service."
"They only use the best parts and will never recommend repairs that are not needed."
"Knight's has always done top notch work."
"They did miracle work on front end damage from a car accident, to where you would almost not even know the car was in an accident."
"The work performed was exceptional. And very fairly priced."
"You can always be confident the work will be carried out correctly with no mistakes - there is a real quality focus here."
Cons:
"Instead of ordering a new harness, they cobbled some poorly done, cheap, low quality harness together out of wire and solderless crimpers."
"It took one month and $3600.00+ later, finally got car back but engine light was still on."
"I brought it to another shop they fixed it in one day, and the mechanic there told me things on the motor were put together incorrectly."
"After 2500 miles the ENGINE FELL OUT ON THE GROUND NO JOKE."
"They diagnosed as bad caliper and wheel bearings, quoting the repair at over $1400."
"I lifted the car up and the crank sensor was broken...I’ve been coming to you guys since 2013 with major repairs and everything went great but not this time."
"They said they will not warranty the motor, and to fix the front strut would be at my expense."
Value
Pros:
"Cost wasn't as bad as I expected and the problem was fixed so I left happy!"
"Especially during these uncertain times, they went above and beyond without any extra charge to provide service to those in need."
"Honest, fast service!"
"Pricing is very transparent and they are always very upfront about what your vehicle needs."
"The charge was reasonable for the second visit, in the 'ballpark' that I had in my mind."
"They have fair prices and have done excellent work on our family’s cars."
"Great value from a top team."
Cons:
"A part that cost 160, they charge 380."
"It cost over $900 to fix everything."
"A little in high price for just an Alternator and battery charge ($565)."
"The starter itself is about $200, however, they charge $352."
"Replacing 2 front coil spring cost me over 1200 dollars after close to 3x markup on coil springs and high labor cost."
"$800 for the starter of a 20-year-old car."
"It cost almost 800$ to replace my distributor."
Professionalism
Pros:
"They diagnosed the issues and communicated my options before beginning any work."
"They are reliable, honest and fair."
"Knight's had such integrity and class."
"Repaired my car in a few days and communicated everything clearly."
"Very friendly, great prices, fast and quality workmanship."
"They are trustworthy and not just trying to make a buck, like so many auto places these days."