Knight's Automotive Repair Reviews Summary

Category: Auto repair shop

Address: 171 E Main St, Ledgewood, NJ 07852, USA

Phone: +19739270114

Rating: 4.7
based on 127 reviews.

Customer Service

Pros:

  • "I was completely blown away! Everyone was so kind and friendly!"
  • "They can always easily fit you into their schedule."
  • "Communication was top notch and the car arrived in perfect working order."
  • "The entire staff is so friendly and helpful!"
  • "Customer service is amazing - they always follow up after your service & all the employees in the office are so kind and helpful!"
  • "They even checked in with me a few days later to make sure everything was ok."
  • "The people here were kind enough to let me pick the car up a week later."

Cons:

  • "Really unprofessional and inconsiderate of their customers."
  • "You have that suspicion that the work they recommend be done to your vehicle doesn't really need to be done?"
  • "They recommended a bunch of services I didn’t need ($2,500 of services for a car worth $7,000; I confirmed with another garage that they were unnecessary)."
  • "Needless to say I would not recommend them and will not be returning."
  • "It caused me numerous trips back and forth to that shop to try and get them to fix a mistake of their doing that was causing a transmission fluid leak from my car."
  • "If you're ok with a shop charging you for things you don't need and inaccurate diagnostic reports, and spamming you with mail and texts, then sure, use these guys."
  • "THEY WILL PLANT A PROBLEM IN THE VEHICLE SO YOU KEEP COMING BACK TO THEM!"

Quality of Work

Pros:

  • "Knight's Automotive Repair is a SUPERIOR automotive repair shop!"
  • "Excellent quality service."
  • "They only use the best parts and will never recommend repairs that are not needed."
  • "Knight's has always done top notch work."
  • "They did miracle work on front end damage from a car accident, to where you would almost not even know the car was in an accident."
  • "The work performed was exceptional. And very fairly priced."
  • "You can always be confident the work will be carried out correctly with no mistakes - there is a real quality focus here."

Cons:

  • "Instead of ordering a new harness, they cobbled some poorly done, cheap, low quality harness together out of wire and solderless crimpers."
  • "It took one month and $3600.00+ later, finally got car back but engine light was still on."
  • "I brought it to another shop they fixed it in one day, and the mechanic there told me things on the motor were put together incorrectly."
  • "After 2500 miles the ENGINE FELL OUT ON THE GROUND NO JOKE."
  • "They diagnosed as bad caliper and wheel bearings, quoting the repair at over $1400."
  • "I lifted the car up and the crank sensor was broken...I’ve been coming to you guys since 2013 with major repairs and everything went great but not this time."
  • "They said they will not warranty the motor, and to fix the front strut would be at my expense."

Value

Pros:

  • "Cost wasn't as bad as I expected and the problem was fixed so I left happy!"
  • "Especially during these uncertain times, they went above and beyond without any extra charge to provide service to those in need."
  • "Honest, fast service!"
  • "Pricing is very transparent and they are always very upfront about what your vehicle needs."
  • "The charge was reasonable for the second visit, in the 'ballpark' that I had in my mind."
  • "They have fair prices and have done excellent work on our family’s cars."
  • "Great value from a top team."

Cons:

  • "A part that cost 160, they charge 380."
  • "It cost over $900 to fix everything."
  • "A little in high price for just an Alternator and battery charge ($565)."
  • "The starter itself is about $200, however, they charge $352."
  • "Replacing 2 front coil spring cost me over 1200 dollars after close to 3x markup on coil springs and high labor cost."
  • "$800 for the starter of a 20-year-old car."
  • "It cost almost 800$ to replace my distributor."

Professionalism

Pros:

  • "They diagnosed the issues and communicated my options before beginning any work."
  • "They are reliable, honest and fair."
  • "Knight's had such integrity and class."
  • "Repaired my car in a few days and communicated everything clearly."
  • "Very friendly, great prices, fast and quality workmanship."
  • "They are trustworthy and not just trying to make a buck, like so many auto places these days."
  • "They are friendly and professional."

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