Sloane Toyota of Philadelphia Service Center Reviews Summary

Customer Service

Pros:

• "Staff was courteous, knowledgeable and efficient."
• "Ling is by far one of the best customer service representatives I have ever encountered."
• "I also appreciate that he made himself available via phone and had a great attitude and was very willing to listen and help."
• "Service was great. Technician responded to all messages and kept me updated."
• "Joe contacted me as soon as I dropped my toyota off. He also called me when it was done."
• "Everyone was very friendly. No high pressure sales tactics and I felt like the price was fair."
• "Joe was very easy to talk to and concise with the necessary information regarding my car’s status."

Cons:

• "They speak to customers who don’t talk English with the worst attitude & then talk about them when they leave."
• "Worst dealership I had experience."
• "I asked to speak with manager JASON, he took my call and I explained everything to him, JASON, HUNG UP ON ME."
• "I was super surprised at Mr. Mark responses and his lack of customer service skills."
• "Terrible experience with management in the service department."
• "The rep had an arrogant attitude from the beginning ignoring calls and even initially ignoring me at counter."
• "The advisor have a bad attitude with customer especially Ornel Profi, Alen Lazarus and the Chinese woman looking on my papers her name is not anywhere."

Quality of Service

Pros:

• "The work they did on my car was phenomenal."
• "I couldn’t be happier! From start to finish, everything went exactly according to plan."
• "Rick was my technician, and he is always very thorough with his assessment and work on my vehicle."
• "Had a seat heater replaced or had it fixed. They did an excellent job."
• "Joe Darcy is amazing and he always goes above and beyond to make sure my experience is a good one and the service to my car is done accurately."
• "Received excellent customer service care."
• "The service provider was knowledgeable, friendly, patient, proficient, courteous and professional."

Cons:

• "Came for service on brakes and pads and my car still sounds like I never did and is a 2022."
• "They never change the oil in the car. I check the oil dip stick the oil was really dirty."
• "They kept my car all day and could not get air back flowing."
• "Regular service maintenance there over 2 hrs. Departed after being told complete. Jumped on major highway steering wheel would not stop shaking."
• "Damaged both of my side skirts on my trd camry during an oil change."
• "Came for a wheel repair, awful work you can even tell the wheel is still damaged."
• "I was waiting for my car to get fixed 48h, and they called me on Friday afternoon telling me that they can't fix the car."

Communication

Pros:

• "Service Reps. always communicate any issues and provide the costs of repairs and/or maintenance recommendations in advance."
• "Very communicative and available via text and phone calls."
• "Joe sent photos of the process, sent product recommendations, and was willing to help with anything throughout the whole process."
• "They keep me updated and explained in simple terms the repairs that were needed."
• "Also got a text from the mechanic who worked on my car and provided video."
• "I always say they run like a well oiled machine. The text updates are my favorite."
• "They called me told me someone was checking my truck right now text me back with a picture of what was wrong."

Cons:

• "I stated my frustration in paying for a service that wasn't done let alone I paid for a transmission flush and how am I supposed to be confident that was actually done also."
• "First off at this visit, I was left to walk in the rain to find my car while 3 valets sat at a table chatting."
• "I was not satisfied I had an appointment for 9 o'clock and was there at 830am and did not get my vehicle back until after 11:00am."
• "What happed to my October 10th appointment???? Wake up Sloane Toyota. Poorest service."
• "I was told they were switching them back? Going to have to go back again as I still feel a shimmy in the wheel when driving over 60mph."
• "Last visit they didn’t reset the oil change light which went on over and over till my husband fixed it himself."
• "I was trying to call them a couple of times since Wednesday but it was saying voicemail, or manager was, or something else."