"Customer service was amazing here. I ordered online for my autistic son because he hates stores but I had to come in anyway because the sneakers didn't fit. Miko was the best, he was attentive, made us feel welcomed and got my son the perfect sneakers."
"Real busy flagship store but the real shoutout is to Jenny who served me on the ground floor. Kind, lovely, went above and beyond and really looked after us travellers from Australia."
"Qhadija is an amazing worker. She was helpful and knowledgeable about the products."
"Staff are real friendly and the added experience when shopping with your app and profile is a clear plus."
"Best customer support ever. Jose Jenn G and Marcus all deserve medals for how well they treat customers."
"The attentive and knowledgeable staff members further elevate the experience, offering personalized assistance and insightful recommendations."
"Sales rep was super helpful, quick, and polite!"
Cons:
"This store might have high tech and robotic arms, but also the worst customer attention."
"The selection is mediocre and the employees are not customer-oriented."
"The representatives were universally rude."
"As good looking as the store is, their sales staff is Soo bad, they're lost, unprofessional, and pretty much clueless."
"Extremely unpleasant pickup experience. Staff was spiteful and looked at me up and down."
"None of their sales agents appear to be trained in how to handle customers."
"All of the staff were very rude and unwilling to assist any customers."
Store Layout & Design
Pros:
"The store is well organised and has a very nice set up."
"Very cool Nike store! The displays are artistic and creative!"
"What sets Nike NYC apart is its innovative use of technology throughout the store."
"The shelves are lined with the latest releases and cutting-edge designs, ensuring that customers have access to the most advanced gear on the market."
"The architecture of the store is beautiful inside out, the outside glass facade reflects lights and always look like a different artwork every time I pass by the store."
"The store's sleek and modern design, coupled with its strategic layout, provides an organized and visually stimulating shopping environment."
"This place was created by a truly master in Marketing. You will have a great time there. Its the total experience of Nike, design, entertainment and shopping."
Cons:
"This place is always very busy. But for it to be on 5th Ave you would expect their elevators to be working. It’s been weeks and still no elevator."
"For a flagship store, they have very little stock."
"Disappointed at the level of variety in the men’s apparel section, so headed to the 5th floor to customize a hoodie but again, such limited stock."
"They don’t have a good selection of sizes."
"A discomforting layout, with only one very slow elevator. The store is bare bones, you can see the HVAC and underlying construction elements. Lazy and ugly."
"Good selection, but no golf shoes!"
"It's an experience, but once you get off the 1st floor basically EVERYTHING can be found on the nike app or in other stores in smaller areas."
Product Selection & Availability
Pros:
"From running shoes to basketball apparel, this store caters to athletes of all levels and sports."
"A world of it’s own. This store has a variety of products to choose from with variable pricing."
"If visiting NYC I would definitely check this place out. They have just about every Nike shoe that one may be looking for."
"Holy guacamole, this place has ALL of the shoes."
"Visited the store last Friday. We were very satisfied to find models we couldn't find elsewhere in the market."
"The store features a dedicated floor for Build-Your-Own sweats and shoes (5th floor), allowing for personalizing at your taste."
"Main store in NYC and it lives up to the name. 5 floors, with the top 2 floors having a lot of exclusive drops."
Cons:
"Never going back to this store. They haven’t hired store reps, they’ve hired store bums!"
"And for being the Nike store, they didn’t have a huge variety of Nike shoes."
"The shirt he actually wanted wasn't on stock."
"I just visited this store Saturday night 12-30 and when up to the top floor looking for some Nike Dunk for my daughter, there was a woman working in there and couldn’t catch her name but she was the rudest person I ever meet."
"This is the worst store that I’ve ever been. The attendants are really really rude and not helpful at all."
"The only thing that took a star away for me was because there wasn't any options that was NYC only or exclusive items (clothing or shoe)."
"I was disappointed with my experience at the Nike Store. I had higher expectations in terms of unique products, but I found mostly standard items."
Shopping Experience
Pros:
"Nike NYC is an exceptional flagship store located in the heart of New York City."
"Definitely an interesting experience at this Nike store."
"Living in NYC has kept me close to a store and brand that I love. The brand is NIKE and the store is NIKE NYC. This store is amazing. It's a Nike fans dream come true."
"Anywho, dope experience for any sneakerhead! You can custom your own on the 1st floor and honestly just enjoy the scenic view of the hussle and bussle."
"Interactive displays and technology-driven installations create an engaging and immersive shopping experience."
"The place is an amazing experience if you're a fan of the brand like me."
"Always a great time picking up my sneakers from Nike NYC flagship store!"
Cons:
"This place is a terrible let down... This store falls short of your every expectation."
"Customer service do not exist on the top floor. Out of 3 associates that I spoke with 2 never came back with items requested even though I saw them later on the floor."
"Asked for shoes through the app, it gave me an estimate of 10 minutes. Waited for 30 and they never came."
"Huge place with tons of empty spaces, The shoes are on the Highest floor, and it is the main attraction of this place."
"This store seems too overwhelming and crowded with tourists."
"This store is one of the most crowded I have visited in New York, and close to impossible to receive service."
"Horrible customer service. Waited 20 minutes to even try a shoe and all the salesperson said was 'I ordered twice and shrugged'. I didn’t even receive it at the end."