The New Babylon Honda Service & Parts Reviews Summary

Customer Service

Pros:

• "Abraham is the type of employee any company would be lucky to have on their staff."
• "I highly recommend seeing Vanessa if you need to bring your car to this shop."
• "I was happy dealing with service rep Hassan El-Nawasani he exceeded my expectations in fixing my car."
• "Thanks Steve for being polite, direct, honest, and clear with my car service needs!"
• "Everyone I come into contact with is extremely nice and helpful at Babylon Honda, both in service and in sales!"
• "Vanessa was great. She was clear about the process and possible costs if the problem was not covered under the power train warranty."
• "Steve has gone above and beyond to make sure that my car was taken care of and that everything that the insurance covered was taken care of."

Cons:

• "Their customer service is HORRIBLE The moment you ask them questions about why you’re getting charged they’ll start giving you attitude and be CONDESCENDING about everything!"
• "I am highly disappointed in the lack of professionalism shown at the Babylon Service Department."
• "The staff is highly unqualified these guys are just money takers they don’t know how to fix the things they charge $304 for fixing my car but after few hours things are same so when I go back they treat me very badly very rudely."
• "Service advisor Steve only purpose is to sell you everything at inflated rates."
• "The service advisor Vanessa was rude and said she will not reset the maintenance minder because I am not doing the optional service."
• "Service department has horrible customer service. Forget about trying to call to get status of the repair - the call is either sent to voicemail, placed on indefinite hold, or sent to another extension that doesn’t pick up."
• "What a rude service advisor."

Quality of Service

Pros:

• "They do good work and their sales people are nice."
• "Melanie who was my financial advisor did an amazing job! She was extremely professional and courteous."
• "They check everything including if any recalls which I am happy I had none prices are reasonable also"
• "they took care of our maintenance needs quickly."
• "The team there is very friendly, helpful and the service is speedy."
• "I am always happy with the quality of service that I receive at the New Babylon Honda but even more so with Melanie’s help, friendliness and attention to every detail."
• "Nick and the crew at Babylon Honda are simply the best in NY!!! Very helpful upfront and provided updates along the way."

Cons:

• "Im done, can't take any more from this place. All of the good reviews must be fake!!"
• "I have to say, I have been going to this Honda service location for about 6 years. I have had an electrical problem for years."
• "They’re tires are BAD I HAD TO CHANGE IT 5 times already! All of it was from this service center’!"
• "Upon pick up of my car I noticed a foul fuel odor smell."
• "I am updating a previous review. Another awful experience with this service center."
• "They took more than 3 hours which I found suspicious."
• "I got charged $190 to change 2 fuses on my vehicle."

Communication

Pros:

• "He communicated clearly, provided accurate estimates, and meticulously addressed every detail."
• "I was able to text her for updates on the car."
• "the entire staff were helpful and extremely informative."
• "I was able to text her for updates on the car."

Cons:

• "The lack of communication is incredible. It would be best for everyone if you would be upfront."
• "I called Monday and was told someone would call me back, no one did."
• "Every day new reason comes up for the delay in repairs. THIS IS SO UNPROFESSIONAL APPROACH WHICH IS NOT AT ALL ACCEPTABLE...."
• "When I try to reach out to them it takes several attempts, but when they do answer they’re very rude, blunt, and sound like they simply don’t care."
• "Left voice mail and text but still no call back from him."
• "No resolution, another customer caught the service techs attention and he walked away."
• "I waited 5 hours with my checking a couple of times for a status on the job and was told 'they're working on it'."

Facilities

Pros:

• "The shop is spacious and immaculate."
• "Waiting room is more spacious than most service centers, two televisions, full of separate faux-leather chairs and a snack area."
• "Very clean. Friendly Staff."
• "A pretty nice and modern service center, staff seemed friendly and straightforward."

Cons:

• "Waiting area needs updating."
• "While doing this, they damaged the plastic piece on the side of my passenger side dashboard."
• "They left two screw drivers in my car under the hood (dangerous) on two separate occasions... seriously, twice!"
• "The one glaring issue which I've never seen at a dealership service center is that they don't have a car wash."