Gateway Center Reviews Summary

Category: Shopping mall New York

Address: 579 Gateway Dr, Brooklyn, NY 11239, USA

Phone: +17182350467

Rating: 4.4
based on 336 reviews.

Customer Service

Pros:

  • "The customer service was really great."
  • "The staff at the mall were friendly and knowledgeable, providing great service and making my shopping experience enjoyable and stress-free."
  • "Their manager Julia, is a person that deserves to be maybe at the corporation level her store is well maintained."
  • "The two employees at self-checkout, I don't know their names, were helpful and moved the line along in a timely manner."
  • "The cashiers had the line moving super fast."
  • "The waiter was very professional, courteous, and attentive."
  • "Our server was pleasant, efficient, warm and welcoming."

Cons:

  • "We sat there for 15+ minutes with NO SERVE at the Bar."
  • "The staff wasn't friendly at all. That made me uncomfortable."
  • "Always love to shop here. Clean. Variety. Fully stocked. My biggest and only issue is I always get a cashier that isn't polite."
  • "The workers including the managers are very unprofessional (using profanity in the presence of customers kids included)."
  • "Staff at most stores always gave an attitude."
  • "The waiters attitude also were like they're doing you a favor serving you."
  • "The courtesy of how to treat the customers was awful 3 hours waiting to get inside Red Lobsters."

Shopping Experience

Pros:

  • "I would say its a one stop shopping center, you'll find everything you need there."
  • "This shopping area is super cute, clean and the Christmas music playing outdoors really puts you in the mood to shop and have a smile on your face!"
  • "Very nice shopping center. Definitely one of my fav places to shop."
  • "Nice, clean, and safe shopping center."
  • "It has such a wide variety of stores that you can find everything you need at home in just one trip!"
  • "It’s your one stop shopping center, think outdoor mall experience with eateries that are great for a cute and casual date any time of the day."
  • "Gateway Center has everything that you need, from food to washing machines."

Cons:

  • "The only short comings of this mall is its outdoors and in the winter quite cold."
  • "People here are a little bit too much... stores are fine but just way too much commotion if you know what I mean...."
  • "There are a bunch of stores but every time I go it's like the stores are low in stock and have empty shelves for example TJ Maxx."
  • "They have most of what you expect a Target to have however the employees never know what they have or give false information."
  • "I hate going to gateway mall! Too many people walking around aimlessly."
  • "The hot food bar looks like old rotten food being recooked or reheated from previous dayssss."
  • "Oh, the man at the jewelry counter is racist and kept serving everyone except us."

Parking & Accessibility

Pros:

  • "There is also a public bus that stops in the immediate area and seems like a short walk to the shops."
  • "Huge parking lot!"
  • "Free parking everywhere although Saturday's can be very busy."
  • "It's a mall with great available parking."
  • "Large mall very great location, they have multiple stores like Burlington, TJmax, five below, and more. They have a huge parking garage, and it’s near the bus stop."
  • "There's plenty of parking and the bus comes straight into the parking lot as well."
  • "Ample amount of parking. Bus drops you off right at the entrance."

Cons:

  • "Getting in and out of the traffic to park and or leave this location was a bit hard."
  • "Prices here were very affordable but I couldn't stay at this establishment, all because of the breach of Covid 19 practices by customers in relation to social distancing and the wearing of mask."
  • "This location STAYS busy, and only have a few cashiers and only one lane for self checkout."
  • "Plenty of parking but they need to expand the streets to accommodate the increase in shoppers."
  • "It's close to multiple bus stops and has an on ramp to the belt parkway."
  • "The parking lot is not large enough to accommodate the developing popularity of the Center."
  • "Because of poor planning, a two minute ride in or out of the shopping center can take 30+ minutes."

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