Dempster's Quality Car Care Reviews Summary

Customer Service

Pros:

• "Without a doubt, the best car care experience I have had in quite a while."
• "I'm thrilled with everything about Dempster's and think I have found my local garage!"
• "Love this place they were all so nice did a great job I will be going back when I need any work done on my car."
• "Honest, transparent, and super friendly. Exactly what you want in a mechanic."
• "Talk about a mechanic for LIFE! My husband and I have never in our lives experienced such courteous efficient and amazing people like the fine people in this establishment."
• "Dan and his team have proven to have the highest level of integrity, honesty, and heart to serve others."
• "Everyone loved Dan, fair, honest and great service!!"

Cons:

• "Predatory auto services. Avoid at all costs ladies."
• "Nice enough people but went in for an oil change then came out with a 900$ bill bc of all the 'problems'."
• "This place is just selling work. I'll never go back which sucks because I can walk there."

Quality of Work

Pros:

• "They fix what is needed to be repaired without upselling or pressure."
• "These guys know what they’re doing, & they do it fast."
• "Dempster’s Quality Car Care is absolutely a first rate complete automotive repair facility."
• "Exceptional work and professional crew."
• "Car was ready exactly when they said it would be too."
• "Dempster’s does quality work. They are very thorough and will take the time to explain things when I have questions."
• "Quality auto care at affordable prices."

Cons:

• "Now last night I find oil spots on the driveway because they didn't fully tighten her sump plug and its been dripping onto her skid plate for some time now and finally started spilling over to the ground."
• "Then the next day I have to bring it back bc the brand new tire they put on was at 15psi and turns out I had a cracked rim."

Communication

Pros:

• "I like receiving the text before work is started with pictures of what needs to be done and what the cost will be."
• "I liked the prompt text messages regarding what work would be required rather than waiting for a phone call."
• "Scheduled maintenance accommodates quickly. Provided and discussed some optional service needs. Always great communication and service."
• "Excellent communication regarding diagnosis of the work needed via phone, text and detailed photos."
• "Great service and even better transparency!"
• "They sent me photos and check list of all work to be done before doing it and knowledgeable answered any questions about my cars condition."
• "Great communication all the way they use text and inform you of what’s going on so I highly recommend Dempsters!"

Cons:

• "After I left, I noticed they failed to give me the first time $10 off but I’m not concerned, maybe I had to ask about it."

Cost

Pros:

• "He was able to get it in the next day and it was done the following morning for less then they originally expected."
• "Dempsters was able to work on my truck next day, great customer service, and they completed the work well and it was done in about half a day."
• "I felt with the work done it was a fair price and now my baby is back on the road."
• "The estimate was fair, accurate and honest for the level of service provided."
• "Prices are extremely reasonable and the quality of work is always outstanding!"
• "They just did a Transmission rebuild for me which came in under what I was quoted everywhere."

Cons:

• "The total shocked me at nearly $800."
• "I asked for an inspection. I got an oil change and new wipers. It cost almost 200 dollars, twice as much as I think it should have cost."