South Shore Kia Reviews Summary

Customer Service

Pros:

• "Sara was a great help with my first oil change in service department!"
• "Every time I have had to get service done on my car I have had such a great experience."
• "Everyone who assisted me was so courteous."
• "Fantastic staff! Romelo was patient and answered all our questions."
• "The customer service provided by Christian was SUPERB!"
• "The people are welcoming and the space is clean - most of all service was thorough and quick!"
• "Donna was very helpful, she kept my wife informed of all that was happening."

Cons:

• "He then called my number over and over again as I continued to decline the call until he finally got the message. I'm going to go with that being considered harassment."
• "Haven’t had great experiences with South Shore Kia in the past (ignoring veterans discount, having a sales representative inappropriately email me many times, and many unprofessional experiences with staff members)."
• "She did have one complaint about the service young man who was very rude and not like the service's or technicians she came in contact with previously…"
• "I wasn't even answered when I asked what it would take to get me the car I wanted and originally came in for."
• "I've been waiting 6 weeks for them to repair the scratches they caused. The saga of poor customer care continues."
• "The salesperson ran numbers and came back with a sheet of monthly payments for a lease n finance. I asked where the Int Rate was n MF % for lease. He said the computer generates the cost. So I never received answer. Deflected every question."
• "Everything they said was a lie. Every Question asked was deflected."

Sales Experience

Pros:

• "I would highly recommend South Shore Kia. Stop by and talk to Melo."
• "He got us the best possible deal and followed up with us a few days after receiving our new Sportage."
• "Jonathan was my salesman he was great I told him what I wanted to spend and he made it work."
• "Raymond Parra, was very professional."
• "Best leasing experience I’ve had."
• "South Shore Kia went out of their way to find the car with the options I wanted."
• "Bailey has been amazing sales associate for entire process of getting my new EV6 home."

Cons:

• "The GM of this dealership 100% does not care about his customers at all."
• "I was told I’m beyond the warranty and diagnostic test would cost $199."
• "Don't go here bad customer service I had Robert Fernandez I walked in the dealership wasn't greeted for at least 20 min."
• "The worst car dealership ever. The sales department staff argumentative."
• "I am tremendously disappointed with the service I received with South Shore Kia in Copiague!"
• "I will not recommend south shore Kia to relatives or friends they need to fix this."
• "I felt pressured into a vehicle I did not want."

Financial Services

Pros:

• "Dan, business manager explained all the benefits about additional coverage which I purchased."
• "Carlos the finance person."
• "Carlos the financial guru who worked out numbers with me."
• "Carlos and Addy in the finance section literally got me through the process when I came to pick up the car in minutes not hours."
• "The entire purchasing experience was quick, trouble free, stress free and no unpleasant surprises."
• "Finance manager was incredibly welcoming and transparent with my options."
• "Carlos in the finance department was friendly, honest, informative, and efficient!"

Cons:

• "They tried to cover it under warranty for their own mistake which why would Kia HQ cover it?"
• "The only con is too many banks were run for approval."
• "Was told the truck was 25k and if financed would be 29k... ended up costing 54k for a 2016 used Jeep wrangler!!"
• "Don’t get stuck in a crazy contract if you’re looking to finance from here."
• "They sell used cars way over their advertised prices and they understate trade in values way too much."
• "The salesmen are shady and don’t trust the finance manager Dan under any circumstances."
• "Our lease was changed to 24 months without our knowledge and the management there has dodged every call."

Facility & Amenities

Pros:

• "The waiting area is clean, comfortable and well stocked with coffee and cakes."
• "The dealership is beautiful and spotless! I highly recommend!"
• "South Shore Kia made buying my new car an easy and enjoyable experience."
• "The showroom was immaculate, I was offered food and drink while waiting."
• "The complimentary valet service was very courteous and professional."
• "I walked away with a 2024 SORENTO Hybrid black on black. Sexy. Very happy with my investment and purchase."
• "The service at this dealership is awesome!"

Cons:

• "I will not return to Kia for service. The prices are astronomical and the service is slow."
• "the wait is RIDICULOUS. i waited 3 hrs and 15 minutes for an oil change that takes maybe 45 minutes."
• "So now I’m waiting for the part (4-5 days) to come in and take another day off of work to get vehicle fixed."
• "This time 4 hours and 30 minutes. I have to own this, I was 'sold' a maintenance plan and was just informed that it doesn’t cover all maintenance."
• "Stay far away!"
• "This guys are thieves, very unprofessional and they will never have my business again."
• "Horrible first experience and will never look to buy here or recommend to anyone else."