Address: 400 Sunrise Hwy, Rockville Centre, NY 11570, USA
Phone: +15167640200
Rating: 4.2
based on 103 reviews.
Customer Service
Pros:
"I'm glad to have Kyle Schmeling as my Service Advisor."
"Assistant general manager and F/I staff were also great."
"From the moment we arrived at Karp Buick we were welcomed with a friendly and warm reception."
"Very nice Staff. Felt as if we were having a conversation with friends or relatives."
"Craig and the staff at Karp Buick however really made my husband and I feel like valued customers and that they wanted our business."
"Everyone was very helpful. Ms Darlene was so nice and she keep me informed of everything that was going on with my car."
"The employees ended up being helpful, empathetic, and informative with regard to the original issue."
Cons:
"I have been very patient with the service department but I have to keep it real they have missed the mark for me."
"I have not received concrete communication at any point in this process."
"This is literally the worst communication I have ever experienced, with zero (0) promises of phone calls ever actually happening."
"The service dept manager who left a real bad taste in my mouth."
"They are very dishonest and you should bring your own mechanic when purchasing anything from this dealership."
"I honestly don't think they did anything but took my 600 bucks and claim they service and change part."
"I am on the verge taking PTO to physically WALK IN to their location like it's 1937 so I can get someone to actually answer me."
Sales Experience
Pros:
"I will definitely be coming back to this dealer in the future and I strongly recommend them to anyone currently searching for a car!!"
"I had the very best experience at Karp Buick. I'm so happy with my purchase!"
"Craig Graber was a pleasure to deal with."
"Jhonatan Rubio made my car buying experience great!"
"Sam delivers an outstanding service and he will accommodate to your needs."
"We highly recommend and thanks for a job well done!"
"Transaction was smooth and they had me in and out of there in 45 minutes and back on the road home with my daughter’s new vehicle."
Cons:
"Auto sale experience at KARP Buick location: satisfactory to unsatisfactory!"
"Had a very bad experience. I was purchasing a one year old car with 9,000 miles, and after further research the car was imported into the U.S.A illegally."
"I feel like I was taken advantage of by Karp Buick."
"I will not go back here, nor will I recommend this dealership to others."
"Nope go to your local mom and pop shop they will give you better service and better price."
"I walked out and have no intentions of returning."
"I went back to possibly turn in or buyout my lease and was met by a salesperson who started grilling me."
Facility
Pros:
"Super clean store… it’s no wonder why they’ve been in business so long."
"Karp Buick is such a nice dealership and they really have such a well managed service and parts dpt."
"The waiting area is immaculate and during this trying time of COVID19 the sitting area is setup for SOCIAL DISTANCING."
Cons:
"The only thing that I recommend that the bathrooms please be cleaner, it has bad smell."
Communication
Pros:
"Great communication and response to questions."
"A few days after the purchase, they contacted me several times via email to ask if I was satisfied."
Cons:
"The most unprofessional and insulting experience I have ever had in my life."
"I never heard back from the dealership."
Value
Pros:
"I leased a 2018 Buick encore from Karp and had a wonderful car."
"I leased a Kia from Karp 7 years ago Frank was the salesperson the experience was great."
"I ended up buying the Buick Envista and I am very happy with my purchase."
Cons:
"Recent service was expensive, work was done that was recently completed and about a week later my service light is on."
"Regarding their service dept. Ripped off is all I can say."
"Very expensive not satisfied at all."
"Key fob issue, as suspected. Quote is for $600 (!) for ONE fob (!!!!!). Quotes from third parties are $250 for TWO fobs."
Professionalism
Pros:
"What a wonderful and smooth experience! Very professional, friendly and honest!"
"Hands down best dealer I've delt with!!! Honest, kind, and made the whole thing go so smooth!!"
"Everyone I dealt with was straight forward and honest which is what I appreciated and helped me to get the car I really wanted."
Cons:
"Karp at one point was a great dealership... However, this dealership has gone from pretty good to disastrous especially over the last few years."
Service Quality
Pros:
"Routine warranty service was ok."
"As with all previous Karp dealership visits for Service, I had a great experience."
"Great experience, from purchase to delivery to service."
"Let me tell you they made sure I was happy with their work, Mr. Dominick one of the mechanics came with me for a ride and the car was feeling brand new like when I just bought it!!!"
Cons:
"Sure enough, the inner section of the wheel is decently scratched."
"We were told 60-90 minutes. 3 and half hours later the car was ready."