Karp Buick Reviews Summary

Category: Buick dealer

Address: 400 Sunrise Hwy, Rockville Centre, NY 11570, USA

Phone: +15167640200

Rating: 4.2
based on 103 reviews.

Customer Service

Pros:

  • "I'm glad to have Kyle Schmeling as my Service Advisor."
  • "Assistant general manager and F/I staff were also great."
  • "From the moment we arrived at Karp Buick we were welcomed with a friendly and warm reception."
  • "Very nice Staff. Felt as if we were having a conversation with friends or relatives."
  • "Craig and the staff at Karp Buick however really made my husband and I feel like valued customers and that they wanted our business."
  • "Everyone was very helpful. Ms Darlene was so nice and she keep me informed of everything that was going on with my car."
  • "The employees ended up being helpful, empathetic, and informative with regard to the original issue."

Cons:

  • "I have been very patient with the service department but I have to keep it real they have missed the mark for me."
  • "I have not received concrete communication at any point in this process."
  • "This is literally the worst communication I have ever experienced, with zero (0) promises of phone calls ever actually happening."
  • "The service dept manager who left a real bad taste in my mouth."
  • "They are very dishonest and you should bring your own mechanic when purchasing anything from this dealership."
  • "I honestly don't think they did anything but took my 600 bucks and claim they service and change part."
  • "I am on the verge taking PTO to physically WALK IN to their location like it's 1937 so I can get someone to actually answer me."

Sales Experience

Pros:

  • "I will definitely be coming back to this dealer in the future and I strongly recommend them to anyone currently searching for a car!!"
  • "I had the very best experience at Karp Buick. I'm so happy with my purchase!"
  • "Craig Graber was a pleasure to deal with."
  • "Jhonatan Rubio made my car buying experience great!"
  • "Sam delivers an outstanding service and he will accommodate to your needs."
  • "We highly recommend and thanks for a job well done!"
  • "Transaction was smooth and they had me in and out of there in 45 minutes and back on the road home with my daughter’s new vehicle."

Cons:

  • "Auto sale experience at KARP Buick location: satisfactory to unsatisfactory!"
  • "Had a very bad experience. I was purchasing a one year old car with 9,000 miles, and after further research the car was imported into the U.S.A illegally."
  • "I feel like I was taken advantage of by Karp Buick."
  • "I will not go back here, nor will I recommend this dealership to others."
  • "Nope go to your local mom and pop shop they will give you better service and better price."
  • "I walked out and have no intentions of returning."
  • "I went back to possibly turn in or buyout my lease and was met by a salesperson who started grilling me."

Facility

Pros:

  • "Super clean store… it’s no wonder why they’ve been in business so long."
  • "Karp Buick is such a nice dealership and they really have such a well managed service and parts dpt."
  • "The waiting area is immaculate and during this trying time of COVID19 the sitting area is setup for SOCIAL DISTANCING."

Cons:

  • "The only thing that I recommend that the bathrooms please be cleaner, it has bad smell."

Communication

Pros:

  • "Great communication and response to questions."
  • "A few days after the purchase, they contacted me several times via email to ask if I was satisfied."

Cons:

  • "The most unprofessional and insulting experience I have ever had in my life."
  • "I never heard back from the dealership."

Value

Pros:

  • "I leased a 2018 Buick encore from Karp and had a wonderful car."
  • "I leased a Kia from Karp 7 years ago Frank was the salesperson the experience was great."
  • "I ended up buying the Buick Envista and I am very happy with my purchase."

Cons:

  • "Recent service was expensive, work was done that was recently completed and about a week later my service light is on."
  • "Regarding their service dept. Ripped off is all I can say."
  • "Very expensive not satisfied at all."
  • "Key fob issue, as suspected. Quote is for $600 (!) for ONE fob (!!!!!). Quotes from third parties are $250 for TWO fobs."

Professionalism

Pros:

  • "What a wonderful and smooth experience! Very professional, friendly and honest!"
  • "Hands down best dealer I've delt with!!! Honest, kind, and made the whole thing go so smooth!!"
  • "Everyone I dealt with was straight forward and honest which is what I appreciated and helped me to get the car I really wanted."

Cons:

  • "Karp at one point was a great dealership... However, this dealership has gone from pretty good to disastrous especially over the last few years."

Service Quality

Pros:

  • "Routine warranty service was ok."
  • "As with all previous Karp dealership visits for Service, I had a great experience."
  • "Great experience, from purchase to delivery to service."
  • "Let me tell you they made sure I was happy with their work, Mr. Dominick one of the mechanics came with me for a ride and the car was feeling brand new like when I just bought it!!!"

Cons:

  • "Sure enough, the inner section of the wheel is decently scratched."
  • "We were told 60-90 minutes. 3 and half hours later the car was ready."

Thanks! Your review is awaiting moderation.