Address: 1402 Ridge Pike, Conshohocken, PA 19428, USA
Phone: +16102793020
Rating: 4.6
based on 306 reviews.
Customer Service
Pros:
"Shoutout to Michele at the front desk, she is a sweetheart and helped make sure the process of getting my car serviced went smoothly."
"We had an excellent experience with this Kia service department. Michelle in service was fantastic - she was responsive, forthright, and an advocate for the customer."
"Great customer service. I did not have to wait in there all day. Easiest car experience I had thus far."
"Michele Fister from the service department is awesome."
"Special praise for service rep Michelle who kept me informed of the progress of the job from start to finish."
"Michelle in service is amazing!!"
"I am so pleased with the service I received. ISAIAH gave top notch customer service."
Cons:
"These people don't understand how much acquiring a new customer costs to any business."
"Unhappy and surprised with some of the communication approaches of sales person."
"Lot of pressure to sign paperwork - made me wait a long time so my kids were hungry."
"They cancelled the repair 7hrs later, stating a mechanic was unable to see my car."
"Service is awful. Expensive and careless."
"Two visits over the last year. Service customer care is terrible."
"One of the most miserable experiences of my life drove 70 miles to be insulted with the trade value on my vehicle."
Sales Experience
Pros:
"Great sales experience. They did everything they could to get me into the exact car I wanted at a price I was comfortable with, and they answered all my questions."
"I bought a new K5 from here last week and I had a great experience!"
"Very happy with my service experience at Raceway Kia of Conshohocken."
"This Kia dealership is amazing. My son purchased his first car from a dealer and the service was excellent."
"I highly recommend going to Raceway Kia if you’re in the market for a vehicle."
"Would highly recommend him for the lease or purchase of a new vehicle!"
"I leased a Kia Seltos with Raceway Kia and can’t say enough great things!"
Cons:
"I am adjusting my review. My floor mats didn't fit in a brand NEW car and I went back after I called about that and a finance issue, which I was lied to about."
"Terrible experience trying to work out a deal with this group."
"Simple reality, more and more people want to buy a car online, and your dealership simply could not handle that and could not give a price."
"They jacked up the purchase price of the vehicle I wanted to buy by $7,500 over msrp."
"Totally rude online Associate. Bought a car elsewhere."
"I was appalled at the lack of professionalism and breach of trust."
"They added about $6000 to the price of the car from what it was listed at."
Staff and Sales Representatives
Pros:
"I wholeheartedly recommend seeking out Marvin Burrows to help you with your car needs."
"I would recommend not only Raceway KIA, but also specifically Mike Gerhart to anyone without reservation for vehicle purchase needs."
"I appreciate the time, attention, and follow up Chase gave me."
"Marvin was excellent to work with! He worked hard to get to my price range. He was patient, attentive, professional, and went above and beyond."
"For anyone interested in purchasing a car from Raceway Kia, Wesley was amazing."
"I really appreciate Hassan this is my third vehicle I purchased from him."
"GO SEE DANTE! Dante is a people person."
Cons:
"However we waited over two hours in the store before the finance manager Harry was able to see us although no fault of the salesmen."
"took 9 hours to fix the two simple recalls and oil change. they brought the car out with the check engine light still on."
"Another salesman came out screaming at me. I never received an apology."
"The salesperson was very condescending and seemed like it was a problem to help us."
"I am only writing this review because this dealership keeps emailing me asking how 'my visit' went and my feedback response to them, not surprisingly, gets ignored."
"I was informed they could not honor the deal they had put in front of me."
"best of all I find a cigarette butt in the car from the dirty guy who was working on it. will never go back."
Dealership and Facilities
Pros:
"The facility is spotless and all other staff members were super polite."
"Such an amazing dealership! Shoutout to Jeff and the rest of the team for going above and beyond."
"This is what car buying should be."
"Very nice sales people."
"Great people here at raceway Kia, they have much more than Kia’s I’m leaving here in my dream truck 2020 Duramax sierra Denali and I couldn’t be happier."
"Dealership is very clean and friendly."
"Raceway KIA is now the family car dealership."
Cons:
"I’ve been desperately trying to get my vehicles registration for what will be 3 months to date."
"While I wanted to give this dealer a 5 star rating, it’s hard to due to the nightmare I’ve been living in since purchasing the vehicle."
"Kia will take 10-12 months to deliver the car."
"So, you are paying a rip-off price for something now, that will be delivered in 2024!"
"Because of the way the car market is at the moment I had to search the entire country to find the car I was looking for."
"This dealerships new 2023 Sportage inventory was well stocked compared to all others within 100 mile radius."
"I wouldn't recommend purchasing a new vehicle here."